About ChrisM

ChrisM

It does look as though an engineer will need to take a look, @Johnbethesda. Have you been given the details of your nearest Service Centre?

ChrisM

Let us know how you get on, @Altaland.

ChrisM

Thanks @Johnbethesda. Does this show on the picture test on your TV? Go to Home > Settings > Support > Self Diagnosis > Start Picture Test.

ChrisM

Great news @Oldyellr! Thanks for letting us know.

ChrisM

Sad to hear this @Purplish. Thanks for letting us know and enjoy the new phone!

ChrisM

No problem @Wayne3919.

ChrisM

Hi @flipper1960. We have a specialist team who deal with SSD issues. It might be worth dropping them a line at samsungmemory@hanaro.eu. Hope this helps.

ChrisM

Hi @SunnyG. Did you manage to get anything sorted out regarding this?

ChrisM

Hi @Altaland. Did you manage to get anything sorted regarding this?

ChrisM

Let's just check on a couple of things @Oldyellr. What's the current software version of your TV? Go to Home > Settings > Support > About This TV. Are all your other apps working OK?

ChrisM

Hi @Boyzie1982. Did you manage to sort anything out regarding this? Have you spoken to the Service Centre who carried out the repair?

ChrisM

Hi @Dave531. What's the model code and software version of your TV? Got to Menu > Support > Contact Samsung, or alternatively, Home > Settings > Support > About This TV.

ChrisM

We're sad to hear this, @Johnbethesda. What's the model code of your TV? Are you able to send us a photo of your TV screen?

ChrisM

Let's try a soft reset on the phone, @Wayne3919 . This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts. This won't delete any of your data.

ChrisM

Hi @Wayne3919. Are you still having this issue and is it only happening intermittently?

ChrisM

Hi @Sascha1971. Are the emails coming through with an accept/decline option but then not allowing you to choose either of the options?

ChrisM

That's not what we like to hear, @Samson4. ? We're sure the wait will be worth it. Let us know how you get on.

ChrisM

No problem!

ChrisM

Is the TV connected to the internet, @Chris2019? Go to Menu > Network > Network Status.

ChrisM

Seems like you're up to date, @Purplish. Can you try using your phone in safe mode? To do this, turn off the phone > After a few seconds, turn on the phone > When the Samsung logo displays, press and hold the Volume down key until the lock screen displays. When the lock screen displays, 'Safe mode' will be shown in the lower-left corner of the screen. Please monitor this for a few hours and let us know if this makes any difference. To exit Safe mode press the Power/Lock key and then touch Restart.

ChrisM

No problem. Let us know how you get on @Purplish.

ChrisM

Hi @michaeltryl. Are you referring to an 'auto update' option on the watch, so that it automatically searches for software updates?

ChrisM

Hi @Louisepd86. Was the watch working OK prior to the latest update? Have you tried resetting the watch?

ChrisM

Hi @L1ng. Did you take your watch to an official Samsung approved Service Centre?

ChrisM

Hi @Purplish. Is the software on your phone up to date? Go to Apps > Settings > About device > Software update. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts. Let us know if this makes any difference.

ChrisM

Hi @Tomas6. It does appear that not all devices are compatible with this. Have a look at page 22 of the user manual here.

ChrisM

That's not what we like to hear @Ricky861. Did you know you can send feedback on the update, directly to our developers through the Samsung Members app on your phone?

ChrisM

Hi @Infobleep. Did you manage to get this figured out?

ChrisM

Hi @lithiumpanda. Are you still working on Hawaiian time zone or did you manage to get this sorted?

ChrisM

Hi @AceClarkATX. You could try a reset on your TV which will take all your settings back to the default settings. To do this go to Menu > Support > Self Diagnosis > Reset. Let us know how you get on.

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