About ChrisM

ChrisM

Hi @Mkt-Phil We've sent you a private message.

ChrisM

Have a look here, @Jorge23Romero.

ChrisM

Have a look at the following link, @Nixilator: https://www.samsung.com/uk/support/mobile-devices/how-do-i-take-a-screenshot-on-my-samsung-galaxy-device/#:~:text=Press%20and%20hold%20the%20power,your%20screenshot%20will%20be%20saved.&text=Press%20and%20hold%20the%20power%20key%20and%20the%20home%20key,your%20screenshot%20will%20be%20saved.

ChrisM

Hi @rob171171 The latest software version for your TV model is 2010.0, so we need to make sure that you update to that version before checking anything else. When you last checked to update the TV, did you have the Smart Hub open? This could be why the 'Update' option was greyed out.

ChrisM

Hi @Kokikoki Have you tried unplugging the Washing Machine from the mains supply before plugging back in?

ChrisM

Hi @Jannina Have you tried unplugging your Washing Machine from the mains supply for a few minutes, before plugging back in? Also, do you get any kind of an error message when this happens?

ChrisM

That's not what we like to hear, @dmpro11. Have you tried to register your Fridge through the Samsung Members app? Have a look here.

ChrisM

Great to have you on board, @maddie22!

ChrisM

Hi @volkmaestro Did you manage to get this sorted out or are you still having the same issue?

ChrisM

Hi @Wile_E_Coyote Did you manage to get this sorted out?

ChrisM

Hi @Bambi2011 Are you referring to the Galaxy Buds+? Which model of phone did you buy and have you made a claim?

ChrisM

Could we ask when and where you purchased the TV?

ChrisM

It does show that your software is up to date. Let's try a Smart Hub Reset. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub. Let us know if this helps!

ChrisM

Our pleasure, @Redmel59!

ChrisM

Hi @Browsergone Let's get this sorted for you. You do have the latest software version on your TV so let's try a Smart Hub Reset. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub. Let us know if this helps!

ChrisM

What's the model code and software version of your TV? Go to Home > Settings > Support > About This TV.

ChrisM

Hi @plantlover What's the model code and software version of your TV please? Go to Home > Settings > Support > About This TV.

ChrisM

Hi @Maggs1234 Have you tried completely unplugging the TV from the mains supply for a few minutes, before plugging back in?

ChrisM

Do let us know how you get on, @RendCycle.

ChrisM

There's definitely something not quite right there, @Members_qkfWyXI. When and where did you buy your Tablet?

ChrisM

Thanks for the info, @NoteGuyIreland!

ChrisM

Hi @veeru That's not what we like to hear. Could we ask where you bought your phone?

ChrisM

Hi. Is there anything we can help you with regarding your Galaxy S10?

ChrisM

Hi @Jorge23Romero This does sound like something's not quite right with your TV. We would suggest contacting one of our Audio/Visual specialists who would be able to run through some extensive troubleshooting with you, and if necessary, arrange for an engineer's inspection of the TV. You can contact the team on 0333 000 0333, Mon-Sun | 8am to 8pm. Hope this helps!

ChrisM

Hi @Members_TaG6HrA Have you tried a picture test on the TV to see if you can still see the issues? Go to Home > Settings > Support > Self Diagnosis > Start Picture Test.

ChrisM

Hi @Geronimo_Baby Do you have the Samsung Members app on your phone?

ChrisM

Hi @bobalover2 Did you manage to get this sorted out?

ChrisM

Hi @ianinger We have a specialist team set up to deal with these types of query. You can contact them as follows: Email - hteservice@hanwha.com Phone - 00800 801 08022 (this is an international freephone number) Hope this helps!

ChrisM

Great news, @PjMurray! They look terrific!

ChrisM

Hi @LakeshearGates Did you manage to get this sorted?

Re: Burning plastic smell from back of Tv

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