Hi @roasted
There is another firmware update available for your TV from the Samsung website here. This can be downloaded to a PC/laptop and then moved to a USB for transfer to the TV. This version is 1260.8.
Hope this helps.
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Hi @Scrawfmd
What's the full model code of your TV? Go to Home > Settings > Support > About This TV. Are you referring to the Smart Remote not working and not the standard remote?
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Hi @Fevvahz
Did you manage to get this sorted? If not, have you tried unplugging the Blu-ray from the mains supply for 10 minutes before plugging back in?
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Hi @arda-4 and @Ritch1
The latest update is not available OTA (over the air), just yet, but you can download it from the Samsung website here to transfer to your TV via USB.
Hope this helps.
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Hi @Nicole901
Support for Samsung Printers has been transfered to HP.
Customers who purchased Samsung printers will continue to get the same level of support from HP.
For more information, please visit HP’s website. (http://www.hp.com/go/samsung) For Samsung printer support or service go to: https://support.hp.com/go/products/printers/samsung-printers
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That's strange @spqr! It may be worth trying a reset of the TV. Note any adjustments you may have made to the settings of the TV will be returned to the default settings that the TV came with. To do this, go to Home > Settings > Support > Self Diagnosis > Reset. You'll then be asked to enter a 4 digit PIN code which is usually set to 0000 unless you've changed it. The TV will then run through the start up process.
Let us know how you get on.
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Hi @kalleykat11
Did you manage to get this sorted? If not, we'd suggest carrying out a reset of your watch which will hopefully sort the problem out. Have a look here.
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Hi @Sthorp
We're unable to recommend any specific third party retailers, but there are plenty to choose from if you do a web search for the product.
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Hi @spqr
We are currently working on enabling this functionality for your TV & it will be enabled via a Firmware update. We have no timescale for this to occur but please ensure your TV firmware is always up to date.
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Hi @zmalik
The wall mounting specifications for this TV state that the screws required are M8 screws @zmalik, and as these are the one's that fit the TV, we would suggest that this is correct.
Where did you buy the wall mount?
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Hi @mfWestboro
Could we take the full model code of the TV please? You can find this on the label at the back of the TV. Have you tried connecting using any other method, such as a HDMI lead? Have a look at page 7 of the user manual here.
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It does sound as though you need an engineer to come and look at it, @Dafydd123. Give our Home Appliance specialists a call on 0330 726 7864, and we're sure they'll be able to get something sorted for you. They're open 8am - 10pm, 7 days a week.
Let us know how you get on.
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Hi @Jason85
Is the remote control not working at all? If it's the standard Samsung remote control, you can test this by pointing it at a smartphone camera to see if it flashes when pressing any button.
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Hi @Frustrated2
Did you manage to get this sorted? If not, try pressing and holding the Volume Down key and the Power key together until the tablet restarts.
Let us know how you get on.
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Hi @Pantyboy
Did you extract the file before dowloading it to your USB stick? Also, what's the current software version on your TV? Go to Home > Settings > Support > About This TV.
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Hi @gavins85
What's the make and model code of your TV and Wi-Fi? Does the Soundbar connect to the TV when it's not connected to the Wi-Fi?
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Hi @happy123
The Wireless Rear Speakers Kit recommended on our website for your Soundbar is model ref. SWA-8500S. Have a look at this link and scroll down to 'Wireless surround sound ready'.
Hope this helps!
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