Hi @jsfirebird
Is this only happening when your watching apps through the Smart Hub of your TV? Do the normal TV channels seem to work OK?
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Hi @kebabkid and welcome to the Community! Could we take the current software version of your TV please? Go to Home > Settings > Support > About This TV. Could you also confirm that the apps you're watching are through the TV's Smart Hub and not through the BT You View box?
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Hi @Sue10
Just to clarify, is this only happening with this one particular number? Are all other messages being sent successfully? Do you receive any kind of error message when this happens?
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Hi @AndyBryant
Please have a look towards the foot of page 10 page of the user manual for further help with the Auto Power Link feature.
Let us know if this helps at all.
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Hi @SteveA2
We're sad you feel this way. We're afraid it's not officially possible to revert back to the previous software version of your phone once the phone has been updated.
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They are indeed, @mitopa. Once the Network Providers hace added their 'bits and pieces', the updates are then returned to Samsung for distribution to the relevant mobiles and tablets.
Hope this helps!
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Hi @RubbleToes
Let's get this sorted for you. Let's do a reset of the TV. Go to Menu > Support > Self Diagnosis > Reset.
Let us know if this helps.
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Hi @WasimPL
We can not guarantee a fix for this issue by downloading the latest software version, but this would always be the first step in our troubleshooting process. After that, if you're still having the issue, we can run through some further checks.
Let us know how you get on.
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Hi @Dessan
If the change was made using the engineer's menu on the TV, we'd suggest contacting our Audio-Visual specialists to have this changed back. You can contact the team on 0333 000 0333 between 8am - 10pm, 7 days a week.
Hope this helps!
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Hi @Fred6363
When trying to view the app through a wired connection, are you getting any kind of an error message, or could you describe exactly what happens?
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Hi @Waidesworld
The general rule is, if the app is not available when searching the 'Apps' section of the Smart Hub, then it won't be available for your model of TV we're afraid. Have a look at this useful link.
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Hi @oinchats
Have you tried adjusting the 'Audio Delay' of the TV? Go to Home > Settings > Sound > Expert Settings > Audio Delay.
Let us know if this helps.
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Hi all.
A little bit on an update from the Developers on this one. This is still being worked on but the implementation date is still unknown at this stage, due to previously encountered technical problems.
As soon as we have some further news, we'll be sure to let you know.
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Hi @vratislavia
Let's run through some basics. Is the software on your phone up to date? Go to Apps > Settings > About device > Software update. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the phone restarts.
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