I am trying to fix my parents Samsung TV F6500 which has stopped connecting to Internet since a few weeks. Here is my diagnosis: The TV won't connect to Internet using wifi or Ethernet throught their usual provider. When I use my 4G phone as an access point, the TV connects normally.
These are the solutions I have already tried and that didn't work:
- Reseting the ISP's router + changing it's IP adress
- Factory reset of the Samsung TV (using the Auto-diag menu and the secret menu that you access pressing different buttons on the remote)
- Changing DNS to 184.108.40.206 or 220.127.116.11.
- Updating the firmware
- Calling the ISP's hotline
My questions are :
- Is it possible to do a factory reset that includes the Network connections?
- Has anybody had the exact same issue as my parents?
- Even after the factory reset, the TV continues to say that the firmware is up to date, is it possible to remove the updated firmware?
I am out of options and the Smart Hub is now useless. Any help would be greatly appreciated!
Solved! Go to Solution.
Similarly to many others here I have had issues with my Samsung TV not staying connected to my WiFi and not connecting when turned on. It has been an issue for a long time, but went crazy after changing ISP and installing a new router. It now seems I have solved both issues after working on it for days and having done everything else than changing the router (I cannot due to my ISP). The first problem of not connecting when turning on the TV and having to soft reboot by holding down the remote power or turning it off at the outlet was fixed by turning of the automatic startup of smart hub. And the problem of the TV not staying connected turned out to be disturbances on the wifi-band. Therefore I fixed it by only having the TV connect on the 2.4ghz band and then having every other mobile, computer and so on be connected on the 5ghz band. I realise that might not be a feasible solution for everyone, but it might beat having to buy a new router.
I have tried almost everything and the problem was still unsolved.
Changing DNS - 18.104.22.168
Reset network settings
Factory reset TV
TV firmware update
Holding on/off button for 10 sec
Unplugging my router and TV for 30 minutes
Deleting network passwords
Changing SSID of my 2,4/5 networks
And even more..
The TV couldn't connect automatically via WiFi, and finally manual network setting (IP settings) helped me.
Choose 'Enter Manually'
IP adress: 192.168.1.x
Subnet mask: 255.255.255.0
DNS server: 192.168.1.100
In the place of 'x' you need to enter a value with an available IP adress. For me number '8' works. When I put '1' it kept disconnecting.
The only thing that works for me is to unplug the set overnight. Then i have to input the network name and security key. I can then watch Netflix. But if i try to access Netflix the next day, it's the same problem all over again. I've tried every fix in this thread. Mind you, I have a Panasonic Smart Blu Ray player, same vintage as my Samsung TV and it never fails to connect - never. I'd just prefer not to have to turn on another device to make up for the shortcoming in my TV.