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Original topic:

Samsung Smart TV stopped connecting to internet (wifi and Ethernet)

(Topic created on: 17-07-2018 12:09 AM)
2449231 Views
Bobik
Apprentice
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Hello,

 

I am trying to fix my parents Samsung TV F6500 which has stopped connecting to Internet since a few weeks. Here is my diagnosis: The TV won't connect to Internet using wifi or Ethernet throught their usual provider. When I use my 4G phone as an access point, the TV connects normally.

 

These are the solutions I have already tried and that didn't work:

- Reseting the ISP's router + changing it's IP adress

- Factory reset of the Samsung TV (using the Auto-diag menu and the secret menu that you access pressing different buttons on the remote)

- Changing DNS to 8.8.8.8 or 8.8.4.4.

- Updating the firmware

- Calling the ISP's hotline

'

My questions are :

- Is it possible to do a factory reset that includes the Network connections?

- Has anybody had the exact same issue as my parents?

- Even after the factory reset, the TV continues to say that the firmware is up to date, is it possible to remove the updated firmware?

 

I am out of options and the Smart Hub is now useless. Any help would be greatly appreciated!

 

 

 

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592 REPLIES 592
fabianzacharias
First Poster
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for me holding down the power button and entering 8.8.8.8 in the DNS adress worked

Members_6jfwRTh
First Poster
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Try disabling Anynet+. The setting is found in: Settings Menu/ General/ External Device Manager.

This worked for me seeing up a new Samsung TV. Prior to disabling this, I could only (re)connect to WiFi and the internet using WPS. All settings would be lost upon turning the TV off and on again.

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Jcope
First Poster
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Tried all the fixes and doesn’t work. 
new TV. Makes zero sense and so irritating!! 

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