17-07-2018 12:09 AM
Hello,
I am trying to fix my parents Samsung TV F6500 which has stopped connecting to Internet since a few weeks. Here is my diagnosis: The TV won't connect to Internet using wifi or Ethernet throught their usual provider. When I use my 4G phone as an access point, the TV connects normally.
These are the solutions I have already tried and that didn't work:
- Reseting the ISP's router + changing it's IP adress
- Factory reset of the Samsung TV (using the Auto-diag menu and the secret menu that you access pressing different buttons on the remote)
- Changing DNS to 8.8.8.8 or 8.8.4.4.
- Updating the firmware
- Calling the ISP's hotline
'
My questions are :
- Is it possible to do a factory reset that includes the Network connections?
- Has anybody had the exact same issue as my parents?
- Even after the factory reset, the TV continues to say that the firmware is up to date, is it possible to remove the updated firmware?
I am out of options and the Smart Hub is now useless. Any help would be greatly appreciated!
Solved! Go to Solution.
25-07-2020 07:02 AM - last edited 25-07-2020 07:03 AM
Fixed my Wifi problem with below method :
I have been facing same issue. My Samsung TV connects to Wifi but no internet. It connects fine with mobile hotspot but Wifi it is was not working.
I try all solutions of changing DNS settings, restart of TV, restart router, reset smart hub but nothing worked.
Finally i tried below option and it worked like charm.
I have d-link router
1. Login to router with admin credentials
2. Navigate to wifi and advanced options
3. Mac filtering option
4. Enable Mac filter - Change "Mac Filter restrict mode" to Deny
5. Connect samsung tv again to wifi. It should connect to internet now
06-08-2020 10:00 AM
Rebooting tv worked great for me. all up and running again thank you
06-08-2020 12:58 PM
Glad a few of you now appear to have wi-fi issue sorted.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
15-08-2020 05:59 AM
I'm beyond annoyed with this issue. Whats the point in having a smart TV when it's not smart??????
15-08-2020 12:48 PM
I had similar problems with my Samsung TV purchased Jan 2020, the problem originating in Jun 2020. I tried factory resets, and played around with DNS settings etc and called Samsung to no avail. I SOLVED the problem by logging into my Netgear Router via the Nighthawk Android App, and it went into Devices to selected my Samsung TV from the list of devices. I then disallowed Internet access, and and then reallowed it. I have Went back to my Samsung TV, and it had full Internet access, so I at last. Sorted 👍
25-08-2020 07:22 PM
Samsung 65MU series. This actually worked for me. First time it ever happened, but every so often; my Samsung sound bar won’t connect properly. Unplugging my tv fixes it.
08-09-2020 07:47 AM
Thanks for the advice..
This worked instantly and took less than a minute to resolve itself 🙏🤗💯
14-09-2020 08:22 PM - last edited 14-09-2020 08:26 PM
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14-09-2020 08:26 PM
i'm having problems but mine is with a wire connection! Very annoying
01-10-2020 08:07 AM - last edited 01-10-2020 08:08 AM
This worked for me. My TV just stopped connecting a few days ago. Tried to go through the process of reconnecting through wifi settings. Nothing worked. Held down my power button, internet is back in action and I can watch Netflix again. My TV is way faster than my cable box and I despise going through it to do anything internet related.