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Original topic:

No DTS support on the 2018 Q9fn?

(Topic created on: 23/01/19 15:09)
Ian6xtreme
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After recently upgrading my ue46c8000 to a qe55q9fn 2018 model. Ive discovered that DTS is not supported? Is this going to be resolved with a firmware update as most films films now come with DTS audio? 

Samsung blu ray players also support DTS? Is this an oversight or a backward step? 

 

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paul1277
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@wgn wrote:
Guys, I found a solution, there is Samsung 3D BluRay DVD Player Smart Hub WiFi, it has USB port, this device is accept all DIvx movies,

this is the link, https://www.shop.bt.com/products/samsung-3d-bluray-dvd-player-smart-hub-wifi-640mb--black-bd-e6100-x...

But that is not the point and another expense for something that worked in older models for no extra. 

paul1277
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@paul1277 wrote:

@wgn wrote:
Guys, I found a solution, there is Samsung 3D BluRay DVD Player Smart Hub WiFi, it has USB port, this device is accept all DIvx movies,

this is the link, https://www.shop.bt.com/products/samsung-3d-bluray-dvd-player-smart-hub-wifi-640mb--black-bd-e6100-x...

But that is not the point and another expense for something that worked in older models for no extra. 


And also if they can support DTS on a relatively cheap bluray  player,  then why not on an expensive top of the range premium TV?  Looks to me like another cheap advertising gimmick to get you to buy another Samsung product. Al other 4k bluray players also support DTS,  because need to as a lot if bluray films have DTS soundtracks,  so not just Samsung!!! 

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superroot
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so the answer to why samsung,xperi are total d**ks is here:

 

it starts here:

https://www.businesswire.com/news/home/20170928006214/en/Tessera-Files-Legal-Proceedings-Samsung-Pat...

 

and ends here:

https://www.businesswire.com/news/home/20181210005213/en/XPERI-Announces-Settlement-New-Patent-Licen...

 

to keep the long stroy short: the company that owns DTS accused Samsung of patent infringement. Samsung said: fu xperi removed DTS from the crappy Tizen OS and they went to court. Ten months later they all all dinking beers in the pub and make millions after reaching an agreement. Still, no f were given for the consumers stuck with Samsung TVs without DTS support.

 

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barry_lyndon
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come on guys, this is totally ridiculous. I've made complaints in every possible way. Absolutely dissatisfied with Samsung.


Smirnov_Amir
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More than this. Try playing an Anamorphic content (such as widescreen DVD or older HDV) where resolution doesn't match up with aspect ratio e.g. 1440x1080i for 16:9 or 720x576 for again 16:9, you'll get a wrong picture aspect ratio even though a file has a special flag for it. Doesn't matter what settings are. My 2012 Samsung smart has no problem in reading these but brand new 2018 q7fn has. What the hell is going on?
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SRSLY
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Extremely disappointed! I just spent a small fortune on a new Q9 65" QLED TV only to find (as many of you already did) that DTS audio and DIVX video support have been removed from new models! I was satisfied with the media support in the Q7 series which is why I made another purchase for a Q9. I was told the Q9 had feature parity with the older Q7 models plus a bit better contrast. This is NOT THE CASE!

 

Compare these:

https://developer.samsung.com/tv/develop/specifications/media-specifications/2017-tv-video-specifica...

https://developer.samsung.com/tv/develop/specifications/media-specifications/2018-tv-video-specifica...

 

Samsung, you have royally screwed your customers! A simple firmware patch to add DTS would probably satisfy many angry customers.

 

Oh, by the way, if you're wondering how "chatty" Samsung Smart TVs are over the network, have a look at this:

 

https://umbrella.cisco.com/blog/2015/06/02/samsungs-chatty-smarttvs/

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Leet2274
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I returned my q9fn because of no dts support and Motion issues

 

Hopefully this years models will be better..

 

They cant be charging £2500 at release / 1800 now for  a 55" 'flagship' tv that doesnt support something as simple as DTS audio which a lot of movies are now Mastered with.

 

 

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SRSLY
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Unfortunately not, the 2019 specs also state the following:

 

Important

The DTS Audio codec is not supported on 2019 TVs. For smooth playback, if a DTS Audio track is part of your manifest, make sure other audio tracks can be selected.

 

https://developer.samsung.com/tv/develop/specifications/media-specifications/2019-tv-video-specifica...

 

😞

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j0p3Y
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What a bunch of f@#&%ers at Samsung! 

The don't even support standard coded stuff. Even my streaming from Netflix or other services will be hampered by this. 

This week I contacted Samsung_NL and they told be (after contacting tech dept) that they will not support DTS in the future. They will pass the message to Samsung Global. 

I politely told them to #&* and that we - the community- will keep on complaining and warning possible buyers for this. I myself have bought me a new AV receiver and made myself swear never to buy any device branded Samsung. Also my wife and kids are forbidden to do so 😉 

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Jimjim1
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What dose netflix usually stream as Dts? or can a variety of sound formats be chosen?  My av recieved only has Dts and Dolby available but the Dolby dose not sound as good as dts.

 

 

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paul1277
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@Jimjim1 wrote:

What dose netflix usually stream as Dts? or can a variety of sound formats be chosen?  My av recieved only has Dts and Dolby available but the Dolby dose not sound as good as dts.

It uses Dolby digital+ so you may need adjust the audio out to that,  not to just Dolby digital. No DTS. 

 


 

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SRSLY
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To add insult to injury, I was just prompted to take a Survey from Samsung.

 

After filling in the details and my concerns, the final submission message was:

 

The survey could not be submitted

 

Not awesome.

Leet2274
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So you wont even get 5.1 from all the netflix originals etc...

 

 

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paul1277
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@Leet2274 wrote:

So you wont even get 5.1 from all the netflix originals etc...

 

 


Netflix is Dolby Digital+ and Dolby Atmos if you have a LG of Microsoft,  not DTS. 

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Jimjim1
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Are Lg and Sony doing all sound formats in their 2018/19 lineups

 

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Jimjim1
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@Ian6xtreme wrote:

I have now installed Plex media server and plex media player to view all my content. On a qnap Nas. This fixes the problem as I now have audio on all my dts content. Although it is not ideal. 

 

https://kutlime.wordpress.com/2018/11/13/the-state-of-the-art-reflection-about-hdr-samsung-great-har...


Good work.

 

Can you explain your connection below.

nas drive connected to tv via hdmi then plex app on tv used to play clips ?

Nas accesssed through wifi with samsung tv and played?

 

Can you get netflixs tv app passing dts with that setup

 

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Ian6xtreme
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No ***** Sherlock. 😁😁
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j0p3Y
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Hey @superroot.

I contacted my seller (I'm living in The Netherlands) and he acknowledged that Samsung has this issue. Only two options are:

- using an optical out from the source to your amplifier (if that source has one, Nvidia Shield doesn't have one).

- buy a new AV-receiver (and cross your fingers you have no issues with hdcp 😕 ).

Another option is to set audio to PCM, but that's meh.

He said that he doesn't expect Samsung to add this by a firmware update. They might eventualy add this to a follow-up model, but his experience is that they never add these large updates.

 

I contacted Samsung BeNeLux (Netherlands), by Messenger chat ^Jeff.

He told me they had more complaints which they will forward to Korea. I brought this tread to his attention.

He advised me to install the irmware update of last monday; he couldn't say if that solved the DTS-problem.

 

I'm gonna do the same as you, putting my review online with this TV.

Pro:

- vibrant colours,

- quite good black levels ,

- smart solution power connection box with tiny cable to panel

- no Oled, so less risk of screen burn

Con:

- no DTS !!,

- washed out whites when completely black screen with tiny white spots, like starry skies

- strange behaviour of brightness in subtitles.

- bad viewing angles

 

It's just so strange that a TV at this pricepoint (2.400 euro's MSRP) does fail these basic functions and by that, is not backward compatible. An LG at a lower pricepoint delivers more. And that's even more strange because in 2017 Samsung has lost quite a market share to LG with their OLED panels.

 

I bought Samsung mainly because of my experience with screen burn on my 4.5yrs old Panasonic plasma TV. Also I was afraid of the vulnerability of Oled-panels.

 

I'm still seriously considering exchanging this Samsung to an LG E8.

See: https://www.forbes.com/sites/johnarcher/2018/05/09/lg-oled-e8-vs-samsung-q9fn-clash-of-the-tv-titans...

Dutchhawk
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Hello everybody,

 

I have a 46D6310 and a 40ES6310 and both support DTS. In October I bought a 65NU8000 and mainly watched TV and Netflix the first weeks. I once did start a film from my Synology NAS and got an error message, but did not realy take notice of it and thought that the film was the problem. 

 

During the Christmas holidays I thought of that problem again and tried some more films. All with the same error.

Looking on the internet I found out that DTS was no longer supported due to licence fees etc.

I immediately called the Samsung helpdesk.  The very nice gentlemen on the phone did apparently at first not known about the issue, but he did some research and confirmed what I had found on the internet.

He said that he could imagine that it is f*** annoying and suggested to write a letter to Samsung Benelux and report the problem.

 

On the Samsung site I found a link to send an email to the CEO of Samsung Benelux (https://www.samsung.com/nl/info/contactus/email-the-ceo/).

In this email I told him that (most) people that buy an expensive and/or big TV don't do that to only to watch the 8h-clock news and asked to either send me an update with DTS (for which I'm even willing to pay), or take my TV back.

No answer till now, but maybe more of us should or could send an email or a letter to (the CEO of) Samsung and claim an useful update or a refund.

But the idea of posting reviews is also a very good one.  The more the merrier……

j0p3Y
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U just put a Tweet out to draw attention to this @Samsung.

 

The more attention the merrier 🙂

Mailing the CEO in a few minutes.

superroot
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I have used the mail the CEO option as well. Samsung from my country replied a few minutes ago: "The QLED 2018 range will not support this standard.".  I will try to send back the TV and get my money back.