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Original topic:

No DTS support on the 2018 Q9fn?

(Topic created on: 27/09/18 17:51)
Ian6xtreme
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After recently upgrading my ue46c8000 to a qe55q9fn 2018 model. Ive discovered that DTS is not supported? Is this going to be resolved with a firmware update as most films films now come with DTS audio? 

Samsung blu ray players also support DTS? Is this an oversight or a backward step? 

 

200 REPLIES 200
AndrewL
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Hi @Ian6xtreme

It states in the user manual that DTS and DiVX codecs are not supported on TV models after 2018, and at this time there is no news about re-instating support for it in the future. Apologies for any disappointment this may cause you.

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paul1277
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@AndrewL wrote:
Hi @Ian6xtreme

It states in the user manual that DTS and DiVX codecs are not supported on TV models after 2018, and at this time there is no news about re-instating support for it in the future. Apologies for any disappointment this may cause you.

I did not know that! Another reason why I won't be buying a Samsung. It is amazing that so called top spec premium TV's are getting fewer specs. Why has Samsung done this? That was one of the good things with the audio support but this is a real backwards step, and it seems to have been kept quiet.

Paul

Ian6xtreme
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@AndrewL wrote:
Hi @Ian6xtreme

It states in the user manual that DTS and DiVX codecs are not supported on TV models after 2018, and at this time there is no news about re-instating support for it in the future. Apologies for any disappointment this may cause you.

Thanks for the reply Andrew.  I know it's in the manual. That doesn't really answer my question though. Is there any particular reason for Samsung dropping the support for dts and DivX ? A lot of streamed video content online come with dts audio. 

I feel that Samsung have dropped the ball on this if there isn't going to be a firmware update with support for dts in particular. 

As my tv is less than a month old. I may have to consider looking at other brands and swapping it for a more suitable model.

Very disappointing indeed. 

I know this issue has been raised in both Germany and the United States on Samsung forums.

 

Ian6xtreme
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GaborH
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Hi @Ian6xtreme,

 

Thanks for the info, I was just about to buy this TV, but I go after the possibilities before I jump into it then.

So thinking about it, is that correct, that even the TV itself is not DTS capable, you can still connect a proper audio device to the One Connect box, and it will be able to decode the signal?

 

I guess this depends on the way the One Connect works.

So is it like it send the HMI signal to the TV,  depending on the audio settings it send back the signal to the One Connect (via ARC feature), and it is forwarded then to the sound system?

If so, is the TV capable of audio pass-through, and it send the untouched DTS back?

 

Or is there any functionality in the One Connect, and it is programmed by the TV, so it can send any audio (including DTS) to the receiver?

 

Regards,

Gabor

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Ian6xtreme
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@GaborH wrote:

Hi @Ian6xtreme,

 

Thanks for the info, I was just about to buy this TV, but I go after the possibilities before I jump into it then.

So thinking about it, is that correct, that even the TV itself is not DTS capable, you can still connect a proper audio device to the One Connect box, and it will be able to decode the signal?

 

I guess this depends on the way the One Connect works.

So is it like it send the HMI signal to the TV,  depending on the audio settings it send back the signal to the One Connect (via ARC feature), and it is forwarded then to the sound system?

If so, is the TV capable of audio pass-through, and it send the untouched DTS back?

 

Or is there any functionality in the One Connect, and it is programmed by the TV, so it can send any audio (including DTS) to the receiver?

 

Regards,

Gabor


Hiya.

I have mine connected to a Yamaha RX-A1050 Avr which supports dts.  I have tried all sorts of settings to try and resolve the issue to no avail. I've even restored the avr to factory settings and started again. Still no luck I'm afraid. 

A lot of my films are sat so it's very frustrating. 

I just don't understand why day isn't supported as a lot of blue ray films are dts. 

If I had known the issues I would be having. I would of definately looked at the LG oleds and not bought the Qled .

This has definately dented my brand loyalty regarding tv's. 

 

I'd recommend looking at other brand tv's to check if they support dts before you spend your hard earned on a Qled .

I'm just hoping Samsung see the light and release a firmware update that supports dts. As it's a backward step in my opinion.

Hope this helps.

 

paul1277
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@Ian6xtreme wrote:

@GaborH wrote:

Hi @Ian6xtreme,

 

Thanks for the info, I was just about to buy this TV, but I go after the possibilities before I jump into it then.

So thinking about it, is that correct, that even the TV itself is not DTS capable, you can still connect a proper audio device to the One Connect box, and it will be able to decode the signal?

 

I guess this depends on the way the One Connect works.

So is it like it send the HMI signal to the TV,  depending on the audio settings it send back the signal to the One Connect (via ARC feature), and it is forwarded then to the sound system?

If so, is the TV capable of audio pass-through, and it send the untouched DTS back?

 

Or is there any functionality in the One Connect, and it is programmed by the TV, so it can send any audio (including DTS) to the receiver?

 

Regards,

Gabor


Hiya.

I have mine connected to a Yamaha RX-A1050 Avr which supports dts.  I have tried all sorts of settings to try and resolve the issue to no avail. I've even restored the avr to factory settings and started again. Still no luck I'm afraid. 

A lot of my films are sat so it's very frustrating. 

I just don't understand why day isn't supported as a lot of blue ray films are dts. 

If I had known the issues I would be having. I would of definately looked at the LG oleds and not bought the Qled .

This has definately dented my brand loyalty regarding tv's. 

 

I'd recommend looking at other brand tv's to check if they support dts before you spend your hard earned on a Qled .

I'm just hoping Samsung see the light and release a firmware update that supports dts. As it's a backward step in my opinion.

Hope this helps.

 


I think it is a cost-cutting exercise, so they don't have to pay the DTS royalty. The TV does not support bitstream passthrough and will only send DD+ through ARC. This means you need to connect other DTS devices direct to your AV receiver or Soundbar via HDMI. IT's a shame because I know the KS did support DTS and would play just about any format you sent it. I know use a shield TV connected to an av receiver which is a way to get round. Also, the new xbox will do the same and if you have Netflix it will send Atmos 4k HDR to your receiver as well.

Paul

Ian6xtreme
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@paul1277 wrote:

@Ian6xtreme wrote:

@GaborH wrote:

Hi @Ian6xtreme,

 

Thanks for the info, I was just about to buy this TV, but I go after the possibilities before I jump into it then.

So thinking about it, is that correct, that even the TV itself is not DTS capable, you can still connect a proper audio device to the One Connect box, and it will be able to decode the signal?

 

I guess this depends on the way the One Connect works.

So is it like it send the HMI signal to the TV,  depending on the audio settings it send back the signal to the One Connect (via ARC feature), and it is forwarded then to the sound system?

If so, is the TV capable of audio pass-through, and it send the untouched DTS back?

 

Or is there any functionality in the One Connect, and it is programmed by the TV, so it can send any audio (including DTS) to the receiver?

 

Regards,

Gabor


Hiya.

I have mine connected to a Yamaha RX-A1050 Avr which supports dts.  I have tried all sorts of settings to try and resolve the issue to no avail. I've even restored the avr to factory settings and started again. Still no luck I'm afraid. 

A lot of my films are sat so it's very frustrating. 

I just don't understand why day isn't supported as a lot of blue ray films are dts. 

If I had known the issues I would be having. I would of definately looked at the LG oleds and not bought the Qled .

This has definately dented my brand loyalty regarding tv's. 

 

I'd recommend looking at other brand tv's to check if they support dts before you spend your hard earned on a Qled .

I'm just hoping Samsung see the light and release a firmware update that supports dts. As it's a backward step in my opinion.

Hope this helps.

 


I think it is a cost-cutting exercise, so they don't have to pay the DTS royalty. The TV does not support bitstream passthrough and will only send DD+ through ARC. This means you need to connect other DTS devices direct to your AV receiver or Soundbar via HDMI. IT's a shame because I know the KS did support DTS and would play just about any format you sent it. I know use a shield TV connected to an av receiver which is a way to get round. Also, the new xbox will do the same and if you have Netflix it will send Atmos 4k HDR to your receiver as well.

Paul


Hi Paul.

Thanks for the info. 

It would be nice if Samsung could give an honest explanation of why the Qled doesn't support dts?

I've uploaded my films onto a qnap Nas. This is connected directly to my Avr. 

Which is then connected to the tv. 

I was hoping this would solve the problem. Unfortunately it hasn't.

I'll look into shield tv to see if that will resolve the problem.  More info on this would be appreciated. 

Thanks.

paul1277
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@Ian6xtreme wrote:

@paul1277 wrote:

@Ian6xtreme wrote:

@GaborH wrote:

Hi @Ian6xtreme,

 

Thanks for the info, I was just about to buy this TV, but I go after the possibilities before I jump into it then.

So thinking about it, is that correct, that even the TV itself is not DTS capable, you can still connect a proper audio device to the One Connect box, and it will be able to decode the signal?

 

I guess this depends on the way the One Connect works.

So is it like it send the HMI signal to the TV,  depending on the audio settings it send back the signal to the One Connect (via ARC feature), and it is forwarded then to the sound system?

If so, is the TV capable of audio pass-through, and it send the untouched DTS back?

 

Or is there any functionality in the One Connect, and it is programmed by the TV, so it can send any audio (including DTS) to the receiver?

 

Regards,

Gabor


Hiya.

I have mine connected to a Yamaha RX-A1050 Avr which supports dts.  I have tried all sorts of settings to try and resolve the issue to no avail. I've even restored the avr to factory settings and started again. Still no luck I'm afraid. 

A lot of my films are sat so it's very frustrating. 

I just don't understand why day isn't supported as a lot of blue ray films are dts. 

If I had known the issues I would be having. I would of definately looked at the LG oleds and not bought the Qled .

This has definately dented my brand loyalty regarding tv's. 

 

I'd recommend looking at other brand tv's to check if they support dts before you spend your hard earned on a Qled .

I'm just hoping Samsung see the light and release a firmware update that supports dts. As it's a backward step in my opinion.

Hope this helps.

 


I think it is a cost-cutting exercise, so they don't have to pay the DTS royalty. The TV does not support bitstream passthrough and will only send DD+ through ARC. This means you need to connect other DTS devices direct to your AV receiver or Soundbar via HDMI. IT's a shame because I know the KS did support DTS and would play just about any format you sent it. I know use a shield TV connected to an av receiver which is a way to get round. Also, the new xbox will do the same and if you have Netflix it will send Atmos 4k HDR to your receiver as well.

Paul


Hi Paul.

Thanks for the info. 

It would be nice if Samsung could give an honest explanation of why the Qled doesn't support dts?

I've uploaded my films onto a qnap Nas. This is connected directly to my Avr. 

Which is then connected to the tv. 

I was hoping this would solve the problem. Unfortunately it hasn't.

I'll look into shield tv to see if that will resolve the problem.  More info on this would be appreciated. 

Thanks.


The shield is great and will send 4k HDR through. YouTube 4k but not HDR.  It will send bitstream which means you can get Atmos and DTS.  I use Kodi as a media player which works great,  just need to enable the pass through in the settings. Netflix is 4 k and HDR but does not send Atmos. At the moment it is Microsoft with the Xbox and windows 10 on my laptop. It would be great if you could get a telly that does it all,  and I can not understand wht TVs cannot have a separate HDMI audio out that can send full bitstream,  and you would not need arc. It may happen with earc,  and HDMI 2.1.

Paul

wgn
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Dear all,

 

Just bought a new smart TV Toshiba 55" and its amazing and made me satisfied, bye Samsung 

Benrc
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Samsung tvs are now garbage. No dolby vision, no dts support, do not buy a Samsung tv if you want up to date formats. My Q9FN would 100% go back if it wasn't out of its 30 day no quibble return, 2000 nits is too bright, headache inducing so what's the point of this set? Terrible uniformity, led bloom, poor blacks unless you crush them with artificial enhancements, this set has nothing going for it compared to similar priced oleds. 

Frumpie
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I'm very dissapointed to.. I warn all my friends.. All other brands support DTS. I made the mistake to buy a Samsung TV for my parents.. They lack sound with some movies now.. They don't have highend receivers.. My father is 81..

 

Glad I have a 2017 model in my living room. For my bedroom I bought an LG. 

 

If you buy the newest 8k TV you definitly like movies and than you discover that DTS is not supported...... I can't imagine what Samsung was thinking making that decision..

Phil12
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Hi

 

"It would be nice if Samsung could give an honest explanation of why the Qled doesn't support dts?"

 

You will never get an honest answer from Samsung, you'll be lucky to get any answer at all!

 

The reason it's not supported will be down to cost, either the hardware is broken or can't support it, so would cost more to add better hardware, or they don't want to pay the royalties.

 

Samsung TVs are half hearted by Samsung, somethings are good, like the QLED panels (although even here quality varies a lot, no two are the same!), but the supporting hardware and firmware and ongoing support are lacking.  

 

However, DTS is normally a high-quality audio stream that a TVs speakers would never do justice to, so feeding everything into an AV amplifier is probably what most people do, rather than to the TV directly, and ARC is really dated and struggling to keep up with new audio formats, and is too complex for Samsung to get 100% working!  Of course, this doesn't help much if you want to use the TVs own apps or streaming abilities to play video with DTS streams.

 

Samsung TVs are best avoided, we'll never buy another one as we get fed up with all the judders and frame flashes that despite a dozen or more firmware updates (which we have no idea what these change as they refuse to give any release notes for them) have been unable to fix, and even their newest flagship models suffer the same issues. 

 

Regards

 

Phil

paul1277
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@Phil12 wrote:

Hi

 

"It would be nice if Samsung could give an honest explanation of why the Qled doesn't support dts?"

 

You will never get an honest answer from Samsung, you'll be lucky to get any answer at all!

 

The reason it's not supported will be down to cost, either the hardware is broken or can't support it, so would cost more to add better hardware, or they don't want to pay the royalties.

 

Samsung TVs are half hearted by Samsung, somethings are good, like the QLED panels (although even here quality varies a lot, no two are the same!), but the supporting hardware and firmware and ongoing support are lacking.  

 

However, DTS is normally a high-quality audio stream that a TVs speakers would never do justice to, so feeding everything into an AV amplifier is probably what most people do, rather than to the TV directly, and ARC is really dated and struggling to keep up with new audio formats, and is too complex for Samsung to get 100% working!  Of course, this doesn't help much if you want to use the TVs own apps or streaming abilities to play video with DTS streams.

 

Samsung TVs are best avoided, we'll never buy another one as we get fed up with all the judders and frame flashes that despite a dozen or more firmware updates (which we have no idea what these change as they refuse to give any release notes for them) have been unable to fix, and even their newest flagship models suffer the same issues. 

 

Regards

 

I agree and they have dropped DTS very quietly. Considering a lot of films are DTS sound tracts a bit of a backwards step. 

 

I think we are all being conned with all tv manufacturer with ARC. We know that Atmos and DTSX can be sent via HDMI 1.4 in bitstream. That's why my shield can send Atmos to my AV amp,  and the same with all bluray players and they do not use ARC. 

Why can not the TVs have an audio HDMI out so they can then send bitstream out to a avid system of sound bar. If a £160 shield and bluray player can do it then a £1000 + tv should. 

Paul


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Nathan9
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I'll never trust reviews again as I bought q9fn based on motion reviews.  Many directv channels are unwatchable due to frame drops and judder

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Alicon
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Today I bought this tv and I was shocked finding it doesn't support DTS audio!

I live in UK, do you think there is a method to return it without losing money?

of course I've used the tv today,so it is not unpacked etc...

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wgn
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Of course you can return it back, you have 2 week right to return it back a long you have a receipt  

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Canada-Kumar
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Hello,

I recently baught this 

QN82Q6FNA QLED TV & very much disappointed.

All my 4K movies have DTS audio codecs, & I am unable to watch them with audio.

Only video is played  without Audio. 

Hope samsung fixes this.

 

 

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wgn
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Hi,

Me too very disappointed and I hope that they will update the firmware soon, but I don't think so 

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Canada-Kumar
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You are not alone PAL.