@BAMozzy wrote:
@paul1277 wrote:
Long but well worth reading, well written, and right to the point, because all we want is Samsung to come good on their promises which they did advertise. It's not as if we are asking for something that was never offered for the 2016 set's. And as you say their silence I think shows their utter contempt for their UK customers and retailers. I would never recommend Samsung after this.Paul
Long it maybe but I would rather give too much information than leave too much room for mis-interpretation or lead to more questions than answers.
Samsung assured us that HLG and HDR10+ would come and, like HDR10, are singular formats for delivering HDR. There isn't 3 or 4 methods of creating a HLG HDR image, there isn't multiple different methods and coding language for Dynamic Metadata HDR10+. These are singular universal formats. You won't get some HDR10+ working on Samsung whilst the others only work on Panasonic - HDR10+ should work in exactly the same way regardless - same with HLG.
Whatever aspect people here feel hard-done by, miss-sold etc, virtually ALL could be signifficantly improved by effective, honest communication. Had Samsung came out and stated that 'SmartThings will now not be offered on 2016 TV's for whatever valid reason, whilst I am sure some would still be upset, they may have a better understanding of why and may even been more accepting of that. The same applies with HLG - although I stiill think that may just be with the iPlayer App rather than HLG itself as its not even being updated to UHD either. Being open and honest, keeping their customers informed, would be far better. Its Samsung that were happy to communicate that both HLG and HDR10+ would come to the KS series and, as these are singular formats, implied that these would be FULLY supported. Yet now its come to the 'business' end, seem very reluctant to communicate and justify their decision.
Its not just these issues though that will impact on their customers but any future 'communication' from Samsung. Do they really think we can trust anything they state now? In the last 4yrs+ I can think of multiple claims by Samsung, multiple promises that have failed to materialise or be implemented as well as they implied.
Its like a car company promising that their 'new' electric car will be supported, will get updates that significantly improve the range and reduce the charging time etc but a year later, the range was improved but only by a few miles and only if you live in the US and charging is a bit faster but only if you use a certain type of 'electricity'. The promised support that would enable the cars to keep pace with current models - better GPS Sat Nav App for example that all the rivals got but not this car for no apparent reason. Those owners too wouldn't believe the car manufacturer the next time they make claims and promises and go with the others that have much higher customer satisfaction as well as company's that have much better, more honest and open communication!
When I said long I meant that in a good way because you explained your feelings in a logical manner, unlike me sometimes!
Paul
