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Daily Board and Alexa issues QN800C75

(Topic created on: 23-02-2025 12:57 PM)
509 Views
kosaniec
Apprentice
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Since your latest update, the Daily Board stays always on after engaging with Alexa. The timeout is not working. Please fix this because everytime I use Alexa, the Daily Board stays on for hours and the screen stays on! I don't understand why you can't just simply disable it... Before, I could speak to my switch off TV, the Alexa blue strip would pop up on a black screen. Great. You then pushed the update with the Daily Board. The Daily Board pops up everytime you say Alexa... Ridiculous. Even at 3, 4 am when you whisper to your TV, it would wake the screen up and lit the whole room. The Daily Board would dissappear after 30 second. Ridiculous. Now, the Daily Board stays on the screen indefinate which is annoying especially at night. The timeout for the Daily Board 30 seconds is not working either. It's stays on for hours until I find a remote and switch it off because of your update. I spent a lot of money on this TV so please fix it Samsung. Thanks. I want my TV the way it was. I want to say Alexa, TV screen stays OFF, maybe the blue Alexa line shows up so you know it's reacting but why the whole screen needs to lit up like a Christmas Tree. Fix it, please.
11 REPLIES 11
Komp
First Poster
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I also have the same problem since the last update I hope a new update will soon be available to fix this it only happens when I have Alexa set as voice but with Bixby it all works as it should.

Sdb1
Journeyman
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Same issue. How do we report it? 

Big_Chubbz
First Poster
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Same problem. Is this the right place to get this resolved, or are we screaming into the void? 

kosaniec
Apprentice
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What's the alternative?
kosaniec
Apprentice
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Samsung needs to fix it or I'm returning this 5k TV
sonny45
First Poster
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Having the same issue here - completely ridiculous, this update ruined my TV

Pashka2
First Poster
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Please Fix it. My TV stays on for hours waiting electricity

Masimo
Apprentice
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I had this issue when I first bought. It took me ages to figure out how to remove it but since I’ve done a factory reset I can’t turn it off. The remote doesn’t do anything not even change the widgets. However, when I done the factory reset it asked me if I wanted to enable it during the set up process, I said yes 🙄. Try doing a factory reset and saying no to enable. I’ll be resetting again when I get time. 🤞🏼 

kosaniec
Apprentice
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