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Intermittent sound cutting out on Q80B QLED 50 inch TV

(Topic created on: 06-08-2023 04:29 AM)
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MarkBatch
Pioneer
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I bought my TV about a month ago and have experienced an intermittent issue where the sound cuts for like half a second around once every 20 seconds. I am running a Sky Q set up just through the TV speakers and when this issue first started I was using HDMI 1 port, I switched the sky q to HDMI 3 (ARC) and this cleared it for a few days then this morning its back again. I tried the xbox which is in hdmi 2 and that also was doing the same issue with the sound which rules out a sky q setup problem. I have down powered the TV and switched it back on at the wall and for the time being its resolved the issue however I am not sure if this will now cure the problem. Has anyone else experienced this issue? I know if I call in an engineer it's bound to all behave itself. Thanks in advance. Mark.
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5 REPLIES 5
Ginga_p
Troubleshooter
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Hi Mark. Have you tried going into the sound settings and changing to pcm
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MarkBatch
Pioneer
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I will give that a try. Thank you
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Ginga_p
Troubleshooter
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Or check to make sure sky is still set to hdmi dolby rather than dolby plus. Hope it helps
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TrebleTA
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I'm having the same issue, I'm not sure if it's the sky q box or the tv. It's all to do with 5.1 sound. On the samsung 55" s95b,
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BrizzleRocker
Explorer
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Please see https://eu.community.samsung.com/t5/tv/qe55s90-with-hw-s800b-sound-cutting-out/m-p/9523461#M94081 as there are known issues with the current firmware.

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