11-09-2023 03:13 PM in
I have recently purchased the 2023 Samsung QE65QN900C tv. Right from the initial set up, when the Connected Source is set to 'TV' or some of the apps, like Disney+, the sound cuts out through my Denon AVC-X4800H 8K Amplifier every few seconds.
However, if I set the Connected Source to 'External Device', which is my Denon Amplifier, there are no sound drop outs to my connected devices, like Sky Q and my Blu Ray Player.
I have a 1.5m AudioQuest Pearl 48 HDMI Cable which is connected to/from the eArc ports from the one connect box to the Denon Amplifier. I have tried changing the HDMI lead, resetting the sound, turning the power on/off, turning Anynet+ (HDMI-CEC) on/off, but the same issue continues.
The sound settings on my tv are as follows:
HDMI-eARC Mode is set to Auto and the Digital Output Audio Format is set to Auto.
On reading the E-MANUAL, it states there are 2 options for the Digital Output Audio Format, these are Auto and Pass-through.
However, I have 3 options on my tv, these are PCM, Auto and Pass-through but Pass-through is disabled.
I can resolve the issue if I the HDMI-eARC Mode to 'Off' with the Digital Output Audio Format set to Auto, and then I can receive DD+ + DSurr om my amplifier for the tv signal and Dolby Atmos for the Disney+ app.
I can also resolve the sound cuts outs by setting the HDMI-eARC Mode to Auto and the Digital Output Audio Format to PCM.
The issue I then have is I then lose DD+ + DSurr for the tv sound and there is no Dolby Atmos for the Disney+ app.
I have raised this issue with the Samsung technical support team, who have informed me that the tv is working correctly which I found quite staggering. I even provided a 15 second video of the sound cutting out, which was also dismissed by the Samsung technical support team.
I am currently running software version 1220.8 and the software on my Denon Amplifier is up to date as well.
Any ideas on how to move this issue forward, thanks in advance.
17-09-2023 07:28 PM in
@Members_8LnTyRd I have the exact same issue with a QN900C and a n older Frame TV. Also, another user have an issue with an another Samsung TV Re: Samsung QN900B eARC problem with Denon AVC-X4800 - Samsung Community
Guess, there is an incompatiblity issue.