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Smart remote not working after update

(Topic created on: 03-02-2023 10:27 PM)
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mjgp2
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Samsung AU7100 TV updated to software version 2101 and now the smart remote does not work. If I try to re-pair the remote by holding down the back and play buttons the pairing screen does not show on the TV. 

Please help
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4 REPLIES 4
ChrisM
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Hi @mjgp2 

Have you tried removing/replacing the batteries of the smart remote, before trying to re-pair to your TV?

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mjgp2
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Yeah have done. And power cycled the TV. Tried about 100 times last night 🤣
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ChrisM
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Have a look at the following troubleshooting  steps to see if this helps: https://www.samsung.com/uk/support/tv-audio-video/my-tv-remote-isnt-working/ 

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mjgp2
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Yes I worked through this already, thanks
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