mjgp2
First Poster
03-02-2023 10:27 PM
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Samsung AU7100 TV updated to software version 2101 and now the smart remote does not work. If I try to re-pair the remote by holding down the back and play buttons the pairing screen does not show on the TV.
Please help
4 REPLIES 4
ChrisM
SuperStar
04-02-2023 04:24 PM
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi @mjgp2
Have you tried removing/replacing the batteries of the smart remote, before trying to re-pair to your TV?
mjgp2
First Poster
04-02-2023 04:29 PM
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Yeah have done. And power cycled the TV. Tried about 100 times last night 🤣
ChrisM
SuperStar
04-02-2023 04:42 PM
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Have a look at the following troubleshooting steps to see if this helps: https://www.samsung.com/uk/support/tv-audio-video/my-tv-remote-isnt-working/
mjgp2
First Poster
04-02-2023 04:45 PM
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Yes I worked through this already, thanks
