QE43Q60BAUXXU Standard Remote 'Disney+' button

[Duran10]

I’m having a problem with my new remote, my TV is brand-new bought in 2021 and has the Disney+ app on it, I bought this new remote yesterday and it has a Disney+ button on the remote, but when I click it it does nothing it doesn’t connect.

I’m having a problem with my new remote, my TV is brand-new bought in 2021 and has the Disney+ app on it, I bought this new remote yesterday and it has a Disney+ button on the remote, but when I click it it does nothing it doesn’t connect.

The Netflix button, Amazon Prime button and everything else is working fine.

 Amazon Prime button and everything else is working fine.

But for some reason when I click Disney+, there is no reaction at all that infrared is working when I press it. 
The infrared is working when I press it, I checked it.

The infrared is working when I press it, I checked it.

Can anyone think of a reason why this wouldn’t work?

#Disney+ 

[André Pereira]

Did you solved the problem?

[Bababooie]

I specifically bought VGTM1240AN/XC to use the Disney+ button for my QLED TV. 
It clearly says to be compatible with all QLED TV's. Every button works except Disney+.
I've emailed the support and they don't have a good answer for this issue.
I also asked them to escalate the issue to maybe update the TV's software.
I'm wondering if this issue lies on Disney+ or Samsung?

[Andrej_V]

Having the same issue , any response from Samsung?

[bulldog8934]

I have this exact problem. Any solution?

[inkassso]

Still no updates on this issue? I too bought a new remote for my 2021 QN90A. The included remote had Netflix, Amazon Prime and Rakuten TV, the new one replaces the last one with Disney+ and Samsung TV Plus (it has an extra button). While on the Samsung TV Plus button the TV shows a pop-up "Not available", on the Disney+ button it too does nothing.

I was researching this already with my older remote, seeing if I could remap the unused buttons but to no avail, I assume this is the same story.