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QE43Q60BAUXXU Standard Remote 'Disney+' button

(Topic created on: 02-02-2023 04:52 PM)
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Duran10
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I’m having a problem with my new remote, my TV is brand-new bought in 2021 and has the Disney+ app on it, I bought this new remote yesterday and it has a Disney+ button on the remote, but when I click it it does nothing it doesn’t connect.

I’m having a problem with my new remote, my TV is brand-new bought in 2021 and has the Disney+ app on it, I bought this new remote yesterday and it has a Disney+ button on the remote, but when I click it it does nothing it doesn’t connect.

The Netflix button, Amazon Prime button and everything else is working fine.

 Amazon Prime button and everything else is working fine.

But for some reason when I click Disney+, there is no reaction at all that infrared is working when I press it. 
The infrared is working when I press it, I checked it.

The infrared is working when I press it, I checked it.

Can anyone think of a reason why this wouldn’t work?

#Disney+ 

2 REPLIES 2
André  Pereira
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Did you solved the problem?

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Bababooie
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I specifically bought VGTM1240AN/XC to use the Disney+ button for my QLED TV. 
It clearly says to be compatible with all QLED TV's. Every button works except Disney+.
I've emailed the support and they don't have a good answer for this issue.
I also asked them to escalate the issue to maybe update the TV's software.
I'm wondering if this issue lies on Disney+ or Samsung?

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