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something green-red instead of dark details in HDR dark scenes

(Topic created on: 04-02-2023 11:29 AM)
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alkl
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hello!

tv is UE75BU8072UXXH

please help, green-red noice instead of dark details in HDR dark scenes. both from hdmi and internall apps.

could you please help?

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5 REPLIES 5
ChrisM
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Hi @alkl 

Are you able to capture this in a photo? Also, could we take the software version of your TV please? Go to Home > Settings > Support > About This TV.

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alkl
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photo_2023-02-04_19-33-53.jpgphoto_2023-02-04_19-33-49.jpgphoto_2023-02-04_19-33-45.jpg

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alkl
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sw is 1403

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ChrisM
SuperStar
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Thanks for that. We can confirm that the software on your TV is up-to-date. 

Have you tried adjusting any of the picture settings of the TV?

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alkl
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i tried everything. tv was bought a week ago. i tried all combinations of options I can see. incl factory reset.

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