I have a Samsung TV. It tells me about itself: Model: UE48HU7500 TV, S/W Version: T-GFP8DEUC-2410, BT-S, Sub-micom Version: T-GOLDEUS6-1008,
iPlayer version: 9.81.6.0, Bigscreen version: 3.6.0, build ID: Tue Dec 10 2019 11:36:37 GMT, Framework Version: 11.1.3, config version: prebuild-11.1.3
Purchase date 6/6/2014
This model and purchase date is not on any list which says iPlayer won't work.
It won't run any selected programme from iPlayer, just displays a spinning arrow for a while, (other similar services such as ITV function correctly).
I've tried just about everything resetting apps etc, etc always the same result. I've logged an issue with Samsung support and awaiting a reply.
Samsung have 2 major errors: 1) my TV no longer runs iPlayer; 2) their information as to which models and build dates are affected by the BBC's update to iPlayer does not included mine (this is in itself a problem that needs fixing).
My guess is as suggested elsewhere in this forum, is that a certificate has expired and needs to be replaced. Why this can't be done as part of the Samsung s/w update raises concerns as to Samsung competence (especially when it seems other people have reported Samsung have fixed the problem when given remote access); if they can't manage this together with the BBC should either of them continue in this business, perhaps the BBC should stick to terrestrial broadcasting and forget this internet stuff.
If this does not get resolved, I have bought my last Samsung product.
