For a few months BBC iPlayer has not working been working on our UE32ES5500K TV Smart Hub. If we click on the Button, it just goes to a black screen. 4OD, ITV and other services are working OK. It won't let me Uninstall the app, so I can't reinstall a new version. It says its on Version 2.02603. If I try and run it from the App Store screen, it still goes to a black screen. Any suggestions?
Solved! Go to Solution.
Thanks for your prompt reply to my posting and I will obviously have to wait and see if this results in the app working again in a few days. I will update on any progress towards this.
I have model no. UE32F4510 and carried out the update as per Samsung intstructions but, although I can get to the Iplayer main screen, as soon as I choose a programme to play , I just get the 'turning circle' which then disappears followed by a black screen. I have tried resetting the Hub and switching off, unplugging etc. but nothing has helped. Not a good result and disappointed in Samsung whom I had held in fairly high esteem until now! All other catch-up services (ITV Hub, More4 etc.) work perfectly
I have a 2012 Samsung and have just updated the TV software to version 002023 and Iplayer is now working fine. For now.
Think you're one of the lucky ones. My TV (ue32h6200) is newer than that but there is no update since last month. iPlayer just spins.
This is a huge PR gaffe. After the note 7 and galaxy fold, this is the last thing they need - especially at Christmas!!!!
I just heard from the Samsung Support Team that this problem is caused by the Samsung software not being ready in time for the changes the BBC made in the iPlayer app on 9th Dec 2019. The Samsung developers are trying to get a corrected version out in the next few days.