Hi Sambo1981. Sad to hear that. Which TV model are you experiencing this with? Do you have anything connected to the TV? If so, are you experiencing this on any particular source? ... View more

Hi @Harleyquinn959. We're sorry to hear that. Are you getting any error messages when you're trying to visit the websites? Also, are you experiencing this when your phone is using mobile data, or connected to a different Wi-Fi network? ... View more

Hi ManHatton97. Hope you're doing well. Let's look to get this resolved. Is there any damage on the charge or phone? Is the software on your phone running up to date? You can check this in Settings >Software update. Do you have a cover/case on the phone when you're using the wireless charger? If so, have you tried charging the phone wirelessly while the cover/case is removed? ... View more

Hi Tiptail1. Thanks for your message. If the software version on your TV mode is on the latest version, the message will remain on the app for a few days, and will go away when this is resolved. We appreciate your patience. ... View more

Hi Topcat2. We're sorry to hear about that. Please refer to the message we originally posted on here. ... View more

Hi Ggg12. Thanks for getting in touch. We posted a message on here earlier about the issue. Please refer to this message, and send us the model code and software version on your TV. ... View more

Hi @chadderz2020 Thanks for letting us know. The information provided in the message we posted earlier will apply but as your TV is already on the latest software version, no further action is required from your end. This will get resolved on the TV soon. We apologise for any inconvenience caused. ... View more

Hi @Tiptail1. Hope you're enjoying your morning. With the issue you're having on the BBC iPlayer app, the security certificate on the app had expired resulting to the message you're now getting. An update will be required on the TV but if this is already installed, the message will be displayed for a few days but will eventually start working on supporting TV models. Can you please send us the software version on your TV? We'll take a look to find out if there's any updates available. You can find this in Support > Contact Samsung. ... View more

Hi @SiNDW, @Robertgsmith, @Becca2. We're sorry to hear about what you're going through the BBC iPlayer app on your TVs. The security certificates had expired on the app which may result to what you're all experiencing now. An update will be available for supporting TV models and after this is applied, it will fix the issue on the app. @SiNDW An update for your TV may be required and if this is the case, you can download, extract, and apply it via USB if it isn't available on your TV. You can download the upgrade file from here: https://www.samsung.com/uk/support/model/UE32F5500AKXXU/ Please check if your TV software version matches the version in the link. If it doesn't apply the update to your TV. @Robertgsmith and @Becca2 Please send your TV models across along with the current software version, and we'll take a look to see if there's any other software updates available. ... View more

Hi Smallrouge1. Sad to hear about your phone. As @BandOfBrothers stated, the Note10 does come with a screen protector on the screen. Try checking your screen by moving your finger over the screen to see if this is an issue with the screen protector. If you're looking for a second opinion on whether it's the screen protector or screen, it may be ideal to visit one of our approved Support Centres or Experience stores for one on one support. You can find the closest ones here: https://www.samsung.com/uk/support/service-centre/ ... View more

Hi @Phaloofaglagle. Sorry to hear your pictures aren't present on your phone. As @BandOfBrothers mentioned (thanks for the hand @BandOfBrothers), if the pictures were on your SD card and it corrupted, this would mean you won't have access to the data you had stored on there. You can double-check the SD card in a different phone to see if this is the case, or if confirms the SD card is corrupted. Did you backup your pictures and other files before this happened? ... View more

Hi @Gregoris. We love throwing nice surprises out every now and then. Happy to know you're enjoying the new update. ... View more

Hi @Mark29359. Glad to hear you like the new look of the update on your phone! ... View more

@Becko: Did you also buy your TV in Bulgaria? ... View more

Hi @jbafalcon100. Hope you're enjoying your evening. Can you send and receive your emails when you've signed into your email account on a different device or computer? Let's try removing your email account from the phone, and then re-add it. You can remove the account by going into the Email app > Select the 3 lines in top left > Tap on the Settings toggle in bottom left > Select your account > Delete account. ... View more

We're doing great. Have you checked through the settings on the Sky box to see if this can be adjusted on there? ... View more

Hi @Stirling1314. Hope you're enjoying your evening. Are you trying to play Dolby Atmos on content from your Sky box? ... View more

@GirayAlp: There're some steps on how you can connect your Gear S3 to a PC via USB on this link: https://support.t-mobile.com/docs/DOC-33572 Take a look and give these steps a go. ... View more

Thanks for the info, @Becko. Your TV model does appear to be a non-UK model. Where did you buy your TV from? ... View more

Hi @Paula_J. Hope you're enjoying your Monday. It can take 45 days for the claim to process after it's validated. When there's an update on your claim, you will be notified about it. Do keep an eye out! ... View more

It does sound like your TV will need to be inspected to help determine what action to take to get this fixed. You can arrange this at any one of our approved Support Centres. You can contact the closest one to help you arrange this. You can find the nearest Support Centres here: https://www.samsung.com/uk/support/service-centre/ ... View more

Hi @Becko. Hope you're enjoying your Monday. Is the rest of your TV displaying the writing in a different language? What's the full model of your TV? ... View more

Thanks for confirming this, @SteveW5. Have you checked whether the apps you're experiencing this with are up to date? Let's try clearing the cache and data from the apps this is happening with by going into Settings > Apps > 3 dots in top right > Show system apps > Find and select the apps > Storage > Select 'Clear Cache' and 'Clear Data'. ... View more

Hi @DanielEnergy. The 1540 software version for the TV isn't available to download in the UK. When this changes, it will be updated on our website. Do keep an eye out! ... View more

Hi @SteveW5. Have you tried going through the steps @TessM had posted on here last Tuesday? ... View more

Thanks for the info @ash13. Let's try giving a Hardware test a go to see if the buzzing occurs during this. You can go through this by going into the Phone app and dial *#0*# > Select 'Receiver'. Listen to the phone as you would during a call, and monitor this. ... View more

Hi @ash13. Thanks for reaching out. Is the buzzing coming from a particular part on the phone? Does it happen when you're doing something specific? E.g. While you're on a phone call, or using an app? ... View more