BBC iPlayer error 02103 - not streaming

[RotjeknorUK]

A brand new Q60C delivered 5 days ago. All apps installed and all seems fine. But BBC Iplayer not streaming, error 02103. Samsung support over the next 3 days checked everything, reser smart hub, router and reset all apps, still no luck. Samsung will escalate with BBC. BBC issued this statement July 4 https://www.bbc.co.uk/iplayer/help/issues/connected-tv/crashing-samsung-tv but my tv is not on this list. Does anybody else have a similar issue? #bbciplayer 

[bobescotty]

Happening on my human so must be bbc

[63johnw]

Happening tonight too on my new S95C 55”. Sky Q IPlayer App working. 

[9919]

I have the same issue on samsung 55 inch

[63johnw]

Same error code still this morning 02103. Disappointing. Any way to raise this with Samsung ?

[RotjeknorUK]

So, after Samsung support checked everything bar a factory reset at the start of the week, I had a call today to check if the iPlayer workeds. And it did. My telly had been switched off completely for two days but restarting it today the iPlayer  seems to work.  To contact support I rang them on 0333 000 0333. 

[RotjeknorUK]

Mine is working now, suggest you ring Samsung support who will chase bbc to fix

[RotjeknorUK]

See my post update.

[RotjeknorUK]

See my post update

[9919]

Manages to sort rhus out folks. 1 switch on tv, then unplug tv from wall, do not turn off tv by the remote etc. Then immediately hold down tje red button on the tv remote for 30 seconds. When that's done wait for 5 minutes, then plug tv back in and hey presto it works