Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

Smart home App - not working

(Topic created on: 24-06-2017 01:03 PM)
Traveler99
Apprentice
Options
Smart Home

Hi,

since he last update of the smart home App (iOS version) the app does not work at all.

At the beginning it did crash every time during "connecting to server" - after Deinstallation and Installation it does not connect anymore to the smart home device (air condition in my case). He smart device itself is connected to Wifi and can be reached via PING....

i neeed help 😉

 

Go to solution
131 REPLIES 131
TKin
First Poster
Options
Smart Home

Log in and it immediately tries to connect to the server the cones up with a message that connection to server failed and will not let me go any further. Using iPhone X

0 Likes
Snelson
First Poster
Options
Smart Home

I have the iPhone X as well. Having the same issues. As soon as I launch the app, it connects to the server then gives a error message stating the connection between the mobile device and smart home server cannot connect. 

 

I have deleted the the app and reinstalled. This did not fix the issue. I am running IOS 11.1.2 which is the most current iOS at this point in time. 

 

Please help. 

PLBKIN190
First Poster
Options
Smart Home

Hello all

i have the same issue with my iPhone X.

could you help?

 

Nakyoruto
Apprentice
Options
Smart Home
Same here as well.
Connecting with server on my iPhone X keeps failing, while on my iPhone 7 Plus there are no problems.
I tried Samsung Connect (which doesn’t have official support for my washer yet) and SmartThings apps.
When logging in I can see my washer, but I can’t control it with those apps.

My washer is a WW10H9600EW and my iPhone X is running iOS 11.2.
TracyR
Moderator
Moderator
Options
Smart Home

Hey @Nakyoruto@Traveler99@PLBKIN190@Snelson and @TKin

 

Can you all provide me with your:

  • Washing machine model code
  • iOS Software version
  • App version

I'll look into this with some of our appliance wizards to see if there's any issues on our end. 

 

:womanhappy:


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

0 Likes
Nakyoruto
Apprentice
Options
Smart Home
 
0 Likes
Nakyoruto
Apprentice
Options
Smart Home

@TracyR

 

Washer: WW10H9600EW/EG 01

iOS: 11.2 (15C114)

App: Smart Home 3.1193.928

0 Likes
PLBKIN190
First Poster
Options
Smart Home

Hello I have a robot vacuum cleaner Powerbot SR20K9350X

IPHONE X 

IOS 11.2 (15C114)

Smart HOme version 3.1193.928

 

Regards,`

 

 

0 Likes
cool_vibe_tesla
Explorer
Options
Smart Home

Dear all,

 

I am facing the exact same issue after updating to IOS 11.2  .

 

The Samsung Smart Home application tries to connect and returns two errors:

 

The connection between mobile device and Samsung smart home server failed. Please try again.

 

followed by:

Login is expired please login again.

 

I have removed the application and installed again. Unfortunately no luck. Neither on a different smart phone.

 

when is a fix of the Samsung smart home application expected?

 

Samsung device used is Air to water heatpump split hydro AE160JNYDEH

 

thanks in advance for your support!

 

 

 

 

 

TracyR
Moderator
Moderator
Options
Smart Home

Thanks all! 

 

I've forwarded this to some of our appliance team for some further advice.

Myself or another moderator will be back to you all as soon as there's a response!

 

:womanhappy:


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge