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Smart home App - not working

(Topic created on: 24-06-2017 01:03 PM)
131185 Views
Traveler99
Apprentice

‎24-06-2017 01:03 PM

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Hi,

since he last update of the smart home App (iOS version) the app does not work at all.

At the beginning it did crash every time during "connecting to server" - after Deinstallation and Installation it does not connect anymore to the smart home device (air condition in my case). He smart device itself is connected to Wifi and can be reached via PING....

i neeed help 😉

 

1 Solution


Accepted Solutions
Solution
Ramoncat
Journeyman

‎05-11-2019 08:25 PM

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In response to MAYKEL

Hi community! Finally I solved problem. Indeed it was a communication problem between the wifi kit and the indoor unit. The solution is this. 

From the console or wired control you have to enter the service menu by pressing the SET + DELETE keys for 3 seconds. Once in the menu go to option 4 using the up arrow and press right arrow. Here you have to enter submenu 3 by moving the arrows above. once we are in 4 submenu 3 you have to modify the following parameter. 0200 00. You have to enter 0200 10. Press SET and then ESC. We will wait for you to restart the console and reconfigure the AP in Smartthings. and working. 

 

I hope you have lucky 

View solution in context

133 REPLIES 133
ChrisM
SuperStar

‎27-06-2017 10:40 AM - last edited ‎27-06-2017 10:41 AM

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Hi @Traveler99.

 

Could we just clarify, are you using the Samsung Connect app as seen here?

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Traveler99
Apprentice

‎27-06-2017 10:47 AM

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In response to ChrisM
Hi ChrisM, thank you for responding! No, I am using the "Smart Home" App on iPhone which can be seen here https://itunes.apple.com/us/app/smart-home/id885787515?mt=8
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ChrisM
SuperStar

‎27-06-2017 02:56 PM

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In response to Traveler99

Is the software on your phone up to date @Traveler99?

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Traveler99
Apprentice

‎27-06-2017 04:38 PM

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In response to ChrisM

Hi ChrisM, yes of course - the problems started WITH the last update, dated 16.06.2017.....

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KellyM
Helping Hand

‎27-06-2017 08:06 PM

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In response to Traveler99

Apologies for any confusion - we are referring to the iOS of the iPhone, is this all up to date?

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Traveler99
Apprentice

‎28-06-2017 03:59 AM

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In response to KellyM

Hi KellyM:  No problem - yes, everything up to date, iOS 10.3.2

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ThomO
Pathfinder

‎29-06-2017 11:14 AM - last edited ‎29-06-2017 11:14 AM

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In response to Traveler99

Have you tried removing the app and then installing it again? 

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Traveler99
Apprentice

‎02-07-2017 08:12 AM

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In response to ThomO

Hi - yes, I did do that as well, but it did not help. But 2 days ago there was a new update for the App and since then it is working. So it is clear for me, that there were some bug in the app...

ThomO
Pathfinder

‎04-07-2017 08:04 PM

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In response to Traveler99

Thanks for the update! Let us know if you experience any further issues. 

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