Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

Smart home App - not working

(Topic created on: 29-06-2017 11:14 AM)
Traveler99
Apprentice
Options
Smart Home

Hi,

since he last update of the smart home App (iOS version) the app does not work at all.

At the beginning it did crash every time during "connecting to server" - after Deinstallation and Installation it does not connect anymore to the smart home device (air condition in my case). He smart device itself is connected to Wifi and can be reached via PING....

i neeed help 😉

 

131 REPLIES 131
ChrisM
Moderator
Moderator
Options
Smart Home

Hi @Traveler99.

 

Could we just clarify, are you using the Samsung Connect app as seen here?

0 Likes
Traveler99
Apprentice
Options
Smart Home
Hi ChrisM, thank you for responding! No, I am using the "Smart Home" App on iPhone which can be seen here https://itunes.apple.com/us/app/smart-home/id885787515?mt=8
0 Likes
ChrisM
Moderator
Moderator
Options
Smart Home

Is the software on your phone up to date @Traveler99?

0 Likes
Traveler99
Apprentice
Options
Smart Home

Hi ChrisM, yes of course - the problems started WITH the last update, dated 16.06.2017.....

0 Likes
KellyM
Moderator
Moderator
Options
Smart Home

Apologies for any confusion - we are referring to the iOS of the iPhone, is this all up to date?

0 Likes
Traveler99
Apprentice
Options
Smart Home

Hi KellyM:  No problem - yes, everything up to date, iOS 10.3.2

0 Likes
ThomO
Pathfinder
Options
Smart Home

Have you tried removing the app and then installing it again? 

0 Likes
Traveler99
Apprentice
Options
Smart Home

Hi - yes, I did do that as well, but it did not help. But 2 days ago there was a new update for the App and since then it is working. So it is clear for me, that there were some bug in the app...

ThomO
Pathfinder
Options
Smart Home

Thanks for the update! Let us know if you experience any further issues. 

0 Likes