@AntS  Dear AntS, Not sure if something has been done one Samsung's side but luckily the old Smart home application is up and working like a charm again since Saturday as per below screenshot. Thanks a lot for your support much appreciated!   Best regards, Cool_Vibe_Tesla   ... View more

@AntS thanks a lot! I am eager for your response. I think it is important to highlight that all was working like a charm for a long while within the smart home application. Have a great weekend and keep in touch.     ... View more

Dear Ants,   Thanks a lot for your prompt response! Please find the requested information below:   IPhone X IOS version 12.1.4   SmartThings app version: 1.6.28-225   I am using an f-secure sense IOT router: https://www.f-secure.com/en/web/home_global/sense   The ISP is using a PPPoE connection over Ubiquiti hardware: https://www.ui.com/airmax/litebeam-ac-gen2/   There are no issues with the samsung account it works fine I did logout and login into the application. Tried to connect the AC again without any luck. Same errors as in the above screenshot. :-/   Please let me know how you prefer to proceed.   Have a pleasant evening and keep in touch!   Best regards, Cool_Vibe_Tesla ... View more

Samsung device used is Air to water heatpump split hydro AE160JNYDEH ... View more

FYI This is the manual of the wifi kit that is used by my AC http://samsung-ac.at/wp-content/uploads/2017/06/WifiKit_ServiceManual.pdf ... View more

Dear Ants,   Thanks a lot for your message! Glad to hear things are well. Unfortuntely to hear that things are migrated the smart home application worked so well untill two days ago. I have just tried the Smart things application unfortunately that doesn't work either. I have posted pictures in the below link: https://eu.community.samsung.com/t5/Home-Appliances/Smart-home-App-not-working/m-p/967810/highlight/false#M1234 You can see that the application is connected to the wifi It couldn't add the device is the error neither autodetect The wifi hub is not supported it said I made also a picture of my smart home device between the AC and the WIFI just for you to know.   Please let me know how to proceed further.   Thanks and best regards, Cool_Vibe_Tesla ... View more

Dear Samsung team,   For a change the Samsung Smart Home application stopped working for me since two days +. It was working fine since 14-12-2017 unfortunately not anymore. it is stuck in the device authentication screen and stays there without any luck of getting authenticated.    Steps of troubleshooting I have already done:   (1) Reset of router (2) Reset of samsung smart wifi kit device connected to the AC  (3) Removed the application from the iphone X and installed clean one from the appstore (4) login with credentials works fine also the AC is recognized only the authentication fails or loops althoug I click on the AP button for one second.   Can you please have a look on your side or explain how to trouble shoot the current outage?   Thanks and best regards Cool_Vibe_Tesla   ... View more

@ AntS thanks a lot for your prompt response including additional information :-)! Is there a place where we can follow the roadmap / scheduled improvements?  Maybe a developer community?   ... View more

@AntS Thanks a lot for your response! I am really happy myself as well. Quick question is there anything planned/scheduled in regards of web based smart home management for devices that have been synced through the smart home application? ... View more

@Tekka , I agree maybe this is something that can be considered in future developments? To be honest I like to manage my devices also web based and not only through the application. This way you are always in charge no matter if the application is working or not. I prefer to be  prepared for the worse ;-). ... View more

@AntS @all Update released and works like a charm. Finally we are in control of our own smart home again :-). Maybe it is an idea that the Samsung developper team is focused on this prior to the IOS releases? Much appreciated in advance and many thanks for the support!    ... View more

@AntS  @all is there any development to share in regards of the investigation of the IOS 11.2 issue?  ... View more

@ all is there any update or progress that can be shared? ... View more

@ AntS   The app was working like a charm (100%) before. I used it every day without any issues. To me it looks like the errors are caused after an IOS update and no i don't consider a downgrade of the IOS version.   Thanks and best regards, Cool_Vibe_Tesla ... View more

Dear Tracy,   Thanks a lot for reaching out. The errors are as mentioned in my previous message. I have now also included the screenshots.     I look forward to hearing from you soon.   Best regards, Cool_Vibe_Tesla ... View more

Dear all,   I am facing the exact same issue after updating to IOS 11.2  .   The Samsung Smart Home application tries to connect and returns two errors:   The connection between mobile device and Samsung smart home server failed. Please try again.   followed by: Login is expired please login again.   I have removed the application and installed again. Unfortunately no luck. Neither on a different smart phone.   when is a fix of the Samsung smart home application expected?   Samsung device used is Air to water heatpump split hydro AE160JNYDEH   thanks in advance for your support!           ... View more