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Original topic:

Alexa Connection?

(Topic created on: 26-03-2021 11:10 PM)
1802 Views
JohhnyBns
First Poster
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I need help. My tv is not turning on with alexa command. I can use alexa to control it when it's turned on, it turns it off too. Once it's off though, if I try "alexa turn on my Samsung tv" it says " TV Samsung isn't responding. Please check its Internet connection and power supply" how I fix???
4 REPLIES 4
ChrisM
SuperStar
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Hi @JohhnyBns 

Have a look at this useful link from our friends in the US.

Hope this helps!

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Metalheadtec
Apprentice
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I have the same problem.
Is it smartthings updates ?
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AndrewL
Moderator
Moderator
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@JohhnyBns @Metalheadtec: Please be advised that TV's with built-in Alexa must be powered on in order to recognise voice commands. 

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DanielMW
Apprentice
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And 2023 is almost over and Samung-Amazon are still not able to fix this. Brand new the frame TV  and still the same issue. Alexa can't turn ON the TV after is switched OFF, nor open  TV apps as Netflix... my old 6yr TV in the other room is capable to do all this. Is Frustrating!

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