Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Alexa Connection?

(Topic created on: 27-03-2021 12:45 PM)
JohhnyBns
First Poster
Options
Smart Home
I need help. My tv is not turning on with alexa command. I can use alexa to control it when it's turned on, it turns it off too. Once it's off though, if I try "alexa turn on my Samsung tv" it says " TV Samsung isn't responding. Please check its Internet connection and power supply" how I fix???
0 Likes
3 REPLIES 3
ChrisM
Moderator
Moderator
Options
Smart Home

Hi @JohhnyBns 

Have a look at this useful link from our friends in the US.

Hope this helps!

0 Likes
Metalheadtec
Apprentice
Options
Smart Home
I have the same problem.
Is it smartthings updates ?
0 Likes
AndrewL
Moderator
Moderator
Options
Smart Home

@JohhnyBns @Metalheadtec: Please be advised that TV's with built-in Alexa must be powered on in order to recognise voice commands. 

0 Likes