Where is my double storage?😡

[Snoopystu]

Samsung said that all pre-ordered phones would get double storage as in 512gb for price of 256gb.

Well i have recieved my s23 ultra today and it has only got 256gb of storage and not 512gb 😡

I am not happy

[Kathie1404]

Oh god, I wouldn't be either. What have they said??

[Snoopystu]

Only just realised 2 mins ago after transfering my stuff over

[-Robot-]

Did you order 256 or 512? your suppose to order 512 and they charge you for 256

I am going by memory, which isn't what it used to be getting old

[TessM]

Hi all, 

thanks for pre-ordering one of our beautiful S23 Ultra phones. After having a look at this, I can see that this offer operates as a price discount: Pre-order the higher storage variant (Galaxy S23 256GB, S23+ 512GB, S23 Ultra 512GB, S23 Ultra 1TB) by 16/02/23 and pay the future price of the lower storage variant (Galaxy S23 128GB, S23+ 256GB, S23 Ultra 256GB, S23 Ultra 512GB). Find all about this here: Pre Order New Galaxy S23 Ultra | Price & Deals | Samsung UK

[Snoopystu]

I clicked 256gb thinking they send me 512gb and pay for 256gb and if i clicked 512gb they would send me 1tb

[-Robot-]

Oops

[BandOfBrothers]

@Snoopystu 

You'll have a cooling off return window to send the phone back however you'll need to be fast to keep within the pre order window unless you have enough disposable income to order now and then await a refund for the one you can send back.

Remember to factory reset it.

[Snoopystu]

Well for the s23 ultra why not start the storage at 512gb and say "buy 512gb and pay for 256gb" and " buy 1tb and pay for 512gb", simples

[Snoopystu]

Not accept the phone back for a swap because it has been delivered and now in a used state she said on chat