09-02-2022 05:53 PM
I managed to very briefly access the upgrade lounge using my code/surname (almost impossible at the moment i know) and was extremely dissapointed to realise that online exclusive colours (Graphite, Sky blue and Red) weren't options if upgrading??
I don't see how it's really fair if they're "Only available at Samsung.com at no extra cost", but when trying to upgrade my phone VIA samsung.com, it's not an option? Seems a bit of a disservice to loyal customers, seeing as anyone using the upgrade plan obviously already has a samsung device and wishes to pre-order.
On a side note, i've been trying to access the upgrade lounge for over 2 hours now and still get "We’re currently experiencing technical difficulties. Please try again later."
Solved! Go to Solution.
11-02-2022 07:37 AM
We're really sad that you feel let down by Samsung due to the lack of availability of custom colours via the Upgrade Programme. As exclusive custom colours, they have a 4 week delivery time, which means that they cannot be a part of the Upgrade Programme.
We're feeding collating feedback for the launch team so that we can learn from the experience. Can you let us know what your expectations are our loyal Upgrade Programme Customers?
09-02-2022 06:47 PM
09-02-2022 08:28 PM
09-02-2022 08:29 PM
09-02-2022 08:39 PM
09-02-2022 08:43 PM
09-02-2022 10:53 PM
At least you can all get in into your upgrade account, i keep getting wrong credentials although i received my invitation long ago lol.
10-02-2022 08:46 AM
10-02-2022 08:48 AM
10-02-2022 08:51 AM