Hi all,
I ordered my s22 in Violet on April 1st. I got delivery date set to April 30th, which got me confused as previously it said it will take 6-7 weeks to arrive, but whatever.
To my surprise (not really) it got delayed until May 14th. However, until May 3rd my order did not move from Order Placed state, then it moved to customising where it was stuck for 10 days. On day 9 of 'Customising' I decided to ask on Live Chat, if my order will get delayed again. I got told my order is waiting for stock allocation. It got now delayed until May 28th. On May 15th it moved from Customising to Customisation Completed and to Headed to Your Country day later. Yesteday I contacted support via Live Chat to ask how long it takes for it to arrive in the UK. Once again, I got told my order is STILL WAITING FOR STOCK ALLOCATION when tracking shows something different. Also if my order doesn't arrive by May 30th I will lose my free buds claim because of 60days since ordering....
Anyone in the same situation?
I'm kinda confused by that 'waiting for stock allocation' thing. Why it got moved to further steps on tracking when it's stuck on waiting for allocation? Also 'Your refund could take up to 14 days' appeared like 4 days ago which got me even more confused.
I wouldn't get too caught up in the status hesders on your order as they can change pretty fast @Erinalle
Unfortunately delays can happen with customised colours and also in regards to storage capacity chosen.
Unfortunately others have had issues with this too when ordering.
That's one of the main reasons I chose Phantom Black over the Graphite colour which caught my eye !
You could also email the Samsung Online Shop Site Team to chase a status update > support@samsunguk.zendesk.com
I hope you get your phone ASAP.
In regards to the promotional offer there is some information within > Celebrate-the-arrival-of-the-galaxy-s22-series-and-get-a-pair-of Samsung Galaxy Buds Pro on us which states " To celebrate the announcement of the epic Galaxy S22, Galaxy S22+ and Galaxy S22 Ultra we’re offering customers a pair of Galaxy Buds Pro (SM-R190NZKAEUA) as a gift when you buy before the 5th April 2022. "
But does also state " This needs to be completed within 60 days of the purchase date of your phone to make sure you don’t miss out. "
It's not your fault if a phone is delayed by Samsung so hopefully they have something in place for this type of scenario.
I wish you all the best. 
Do however throughly check out the faqs / terms and conditions and ask Samsung directly about these.
I mean, I was aware of 6-7 weeks wait, even 8 weeks is fine (28th May). The thing is that it's one week away and seems like my order did not progress at all for the last 4 weeks. Support not being helpful at all, just letting me know that it's waiting for stock allocation and I will get an e-mail when courier gets it. Just got little worried about it, so decided to ask others if they are through similar situation
