11-10-2023 02:11 PM
I never planned to order a Fold 5. I was happy with my Fold 3 until it needed a screen replacement. To cut a long story short... I'm 2 weeks into the order and they have already missed the delivery date. I have been told they had issues with their internal ordering system so ALL orders were impacted. I am now told that the 'exclusive' colour is the problem and that it will take another 3-4 weeks for them to receive stock.
No-where does it mention on their website that there is a delay of any type. If I order a standard colour now I might get it quicker but I won't receive all the discounts and extras I got for it as they have now all expired. (The only reason I ordered the exclusive was because it was the only one that had 512GB).
The support team don't seem to care, I can't speak to a manager, there is no complaints team. All I can do is hope that more stock arrives soon. In the meantime I have no mobile phone.
I have always bought Samsung and Android. I even stuck with them during the Note7 issues. At this rate I would be better off repairing the old Fold 3 or moving to Pixel or even bloomin Apple! Their customer support is prob no better but I this experience has pushed it to the limit!
Is anyone else experiencing the same delay issues?
11-10-2023 03:17 PM - last edited 11-10-2023 03:17 PM
11-10-2023 03:50 PM
11-10-2023 03:58 PM
11-10-2023 04:03 PM
11-10-2023 04:16 PM
11-10-2023 05:28 PM - last edited 11-10-2023 05:28 PM
11-10-2023 07:31 PM
11-10-2023 10:41 PM
12-10-2023 05:03 AM