Order Delayed and No Response from Support - Feels Like a Scam

[Mehuld]

Hello Samsung Community,

I ordered the Samsung S9 FE from the official Samsung website with a promised delivery date of October 2nd, 2024. However, it's now past that date, and my order hasn't even been dispatched. I’ve tried reaching out to customer support multiple times, but I haven’t received any clear answers about my order status.

This situation is extremely frustrating, and I feel like I’m being ignored. Please be cautious if you're planning to purchase from Samsung.com — this experience feels like a scam, and I don’t want others to go through the same hassle.

Has anyone else experienced similar issues? Any advice on how to get this resolved would be greatly appreciated.

Thank you.

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

Waiting for your new device can be an exciting time and of course you want your device as soon as possible.....

Firstly, please remove your order number from your post as this is a public forum and it is considered personal info.

Secondly, why do you think a major company like Samsung would "scam" you? Your choice of words is poor.

Thirdly, a search on this forum would show that your experience is far from unusual (doesn't make it right, Samsung have a poor record on here for delivery dates and it's something they need to work on).

Your delivery will come, they just aren't very good at telling you when.

[Daz73r]

Dl the dpd app because most of the time Samsung uses them them app will tell you when they receive your item then you can track it or change date and time this is more of lack of communication than a scam

[Piper123]

DPD app will only show delivery info from the day before delivery is scheduled. The buyer will get a tracking number to input.

As the delivery has not yet been scheduled, DPD App won't have any info.

[Mehuld]

whats a roast..!!

[Piper123]

???

[Matt980]

Unless you have been notified that the product has shipped and the carrier has sent you a confirmation of pending pickup and tracking number then it won't have shipped.

This usually means there was an issue with stock (as long as your order was accepted and is in the "Order Confirmed" state, you need to open the dropdown on the order to see the actual state). Otherwise there might have been an issue with payment, which seems to happen a lot with Samsung. You should have received an email if that was the case.

I would suspect that given there has been bad weather in the UK and beyond it might be related to that.

[Mehuld]

They have literally poor management or they are making money from advance payment. this is big scam..!!