22-03-2024 09:45 AM
I made a purchase 3 days ago. I received no order number from samsung and the bank showed the money has been taken. I contacted Samsung they said they've not taken the money. I'm so stressed out. The bank is saying to wait after 48 hours which has already passed. I don't know what to do next
Solved! Go to Solution.
22-03-2024 10:47 AM
24-03-2024 01:51 PM
Zdravím, také se mi to u Samsung eshopu už stalo. Většinou to zadrží ta platební brána, nakonec peníze vrátí a objednávka se zruší. Proto u nákupu na Samsung eshopu volím vždy platbu přes účet. Tam to vždy projde a vždy to pak bylo v pořádku. A v dnešní době platba přes účet trvá do jedné hodiny i když se od toho snaží všeobecně odrazovat a udávají že to může trvat až 3 dny.
24-03-2024 09:22 PM
Thank you for your help. After about four day since I've encountered the problem and after going to the bank on Friday the funds was reverted to my account. I then remade my purchase and got an order number. Currently waiting for my phone to arrive this week