Samsung Shop

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Unable to login to the Flex Lounge

Posted by 21-01-2025 01:18 PM in Samsung Shop

With the upcoming Unpacked event approaching fast, I have been trying to login to my Flex account every day for the last month to see what my... View Post

24-03-2025 03:36 PM

Cant believe Samsung has not solved this PITA still. Typical. I noticed I get this Samsung Upgrade l... View Post

How to Use Your Samsung Reward Points

Posted by 26-07-2022 10:31 PM in Samsung Shop

I have seen lots of posts on this subject. So for those that are wondering and not sure. I thought as I have points to use, I'd... View Post

10-02-2024 08:09 PM

Just came across this. Thanks for sharing. Now i can put my points to good use View Post

Galaxy book5 360 delivery delayed

Posted by Friday in Samsung Shop

Hi, anyone had same issue with delayed delivery? I have ordered mine 3 weeks ago with promise to have it by 25th April. Obviously nothing happened.... View Post

yesterday

Sorry to hear you're experiencing a delay. Personally, Ive not experienced a delay before. Reach out... View Post

Is my order cancelled or not?

Posted by Thursday in Samsung Shop

So I ordered a new monitor for my PC yesterday and cancelled it during the "preparing to dispatch" phase. It said a "request was made... View Post

Thursday

Thanks for the response. I did cancel it before it dispatched, but the conflicting information makes... View Post

Can't use vouchers in Galaxy store

Posted by Tuesday in Samsung Shop

Hey guys, I'm having trouble using vouchers on the Galaxy Store app. I have a few vouchers saved on my account but when I try to purchase game... View Post

Wednesday

I think I understand now, so looking at the terms and conditions of the vouchers they all say 'the v... View Post

Samsung shop app/website

Posted by a week ago in Samsung Shop

Why is this official Samsung app to shop on a complete diaster to use, filters dont work, bundles are not upto loyal members wasting anymore... View Post

Monday

Yes I am very much aware Its the Samsung shop that totally rubbish, on the app and the website View Post

Error 400 Bad Request

Posted by a week ago in Samsung Shop

When I log in, I cannot access my cart. Nor can I access my personal links such as Orders, Rewards etc. When I checked the network traffic using... View Post

a week ago

they haven't been much help at all. But thank you for your time View Post

No Rewards?

Posted by 2 weeks ago in Samsung Shop

A month ago I upgraded my GW4C for a GW7, through Samsung. This weekend I've bought a new S25, again from Samsung. Despite being a rewards... View Post

2 weeks ago

I am not sure you get rewards on those purchases, I don't if I purchase via the employee scheme webs... View Post

Samsung refusing to replace a dead on arrival Samsung Galaxy Watch7 and observe basic UK law

Posted by 2 weeks ago in Samsung Shop

This was purchased on Samsung UK online store and arrived 20th March. The box was opened a few days ago as it was a birthday present and was... View Post

a week ago

I've absolutely tried to continue to liase with them but they keep fobbing me off and running the cl... View Post

Ongoing Order Issue – No Resolution or Support (Mobileshop & Samsung Store UK)

Posted by 2 weeks ago in Samsung Shop

Hi everyone, I'm reaching out to see if anyone else has experienced this kind of issue or can offer advice on how to get a resolution. ... View Post

2 weeks ago

The id@mobileshop.com email address has been failing since at least Mid-March (5.4.1 Recipient addre... View Post

Samsung Ring Discounts

Posted by 2 weeks ago in Samsung Shop

Just ordered the Samsung Ring which lists at £399 and my order cost £259! Used SPRINGSAVE code for £80 discount and also found a... View Post

2 weeks ago

Yeah, you'll get an Easter Egg 🥚 in the gift box! 😂 😂 View Post

Order keeps getting Cancelled - Terrible Checkout

Posted by 2 weeks ago in Samsung Shop

Have been trying to order stuff off the Samsung Canada store for the past couple days and they keep cancelling my order. The reason is freaking... View Post

2 weeks ago

I'm in the UK and had the same issue yesterday and today. Have tried to order twice. Got order ackno... View Post

Buds 3 Pro - anyone know of any discount code?

Posted by 3 weeks ago in Samsung Shop

Does anyone know any discount code for hearing aids in the app? View Post

2 weeks ago

Just confirmed after looking myself, there is no longer any available discount codes for the Galaxy ... View Post

SAMSUNG HAS THE WORSE CUSTOMER SERVICE EVER

Posted by 3 weeks ago in Samsung Shop

I ordered my first item a washing machine in the UK online, had 2 week delivery date, on the day i was expecting it , i received an email its... View Post

3 weeks ago

On a positive note Samsung have issued me with a Motivator badge here ! hurrah (not!) View Post

Samsung - compensation voucher code doesn't work

Posted by 3 weeks ago in Samsung Shop

So, it might not come as a surprise but Samsung compensation vouchers just appears a front for customer service to get you off the phone. ... View Post

Thursday

code S25APR doesn't work and this isn't first time, all that i have tried to use through my promotio... View Post

Phone delivery

Posted by 3 weeks ago in Samsung Shop

Ordered phone today on samsung website, received an email regarding phine is in process.......but still waiting 11 hours later. View Post

3 weeks ago

Thanks everyone, all is good now.......this message must has shaken something up 🙏 View Post

Preparing Dispatch?

Posted by 3 weeks ago in Samsung Shop

My new S25 has been at Preparing Dispatch for 16 hours as of 0715 on 3 April with an original requested delivery data 5 April. Is Samsung likely to... View Post

3 weeks ago

It's now 1900 the day before the expected delivery date 5 April and the phone still shows Preparing ... View Post

How to escalate a complaint to higher than customer services?

Posted by 4 weeks ago in Samsung Shop

Samsung have blocked my phones, been over a week now that I have been trying to sort out, customer services are equally as frustrated as myself as... View Post

4 weeks ago

Hi @curlyque1 , Whist we're not higher than the ones you've already contacted, if you'd like the tea... View Post

Buds 3 pro

Posted by 4 weeks ago in Samsung Shop

some discount code for buds 3 pros View Post

4 weeks ago

I believe if there were any, they would be on the Galaxy app/webpage. Check them out; if not, the li... View Post

Stolen Watch Ultra

Posted by 4 weeks ago in Samsung Shop

I bought a watch ultra from Samsung and DPD was the courier who handled the drop off. I ended up paying them for VIP delivery as I was going to be... View Post

3 weeks ago

At the time of writing I have not. Worst Customer Support I have ever encountered. After this I'm mo... View Post

Birthday discount code (UK)

Posted by 4 weeks ago in Samsung Shop

Do birthday codes stack with other discount codes like app5 and the current eastertv one? Also, unfortunately, my one expired last month. Does... View Post

3 weeks ago

I got a birthday code in the end.... just in time for the other promotions (cashback etc) to end! Si... View Post

Pop Notification from Samsung - Phone is part of an incomplete trade-in - Help?

Posted by 22-03-2025 12:03 PM in Samsung Shop

Hello. I wonder if anyone can help or knows if this is a known issue. I purchased my Samsung S25 Ultra at the beginning of March directly from... View Post

23-03-2025 04:09 PM

I was given this number by Samsung customer service : 0330 2079424 , which is for the trade-in team.... View Post

Samsung Shop

Unable to login to the Flex Lounge

How to Use Your Samsung Reward Points

Galaxy book5 360 delivery delayed

Is my order cancelled or not?

Can't use vouchers in Galaxy store

Samsung shop app/website

Error 400 Bad Request

No Rewards?

Samsung refusing to replace a dead on arrival Samsung Galaxy Watch7 and observe basic UK law

Ongoing Order Issue – No Resolution or Support (Mobileshop & Samsung Store UK)

Samsung Ring Discounts

Order keeps getting Cancelled - Terrible Checkout

Buds 3 Pro - anyone know of any discount code?

SAMSUNG HAS THE WORSE CUSTOMER SERVICE EVER

Samsung - compensation voucher code doesn't work

Phone delivery

Preparing Dispatch?

How to escalate a complaint to higher than customer services?

Buds 3 pro

Stolen Watch Ultra

Birthday discount code (UK)

Pop Notification from Samsung - Phone is part of an incomplete trade-in - Help?

Birthday discount code (UK)

Order cancelled because I stack codes?!

Trade In Not Honoured - Deceived

Still waiting on S25U pre order...

Help

Order not showing in account.

S25 Terrible Delivery Delay

Samsung S25 Ultra Pre Order - Address Postcode Mismatch, what to do next?

Can't Start return

Free case and charger

Re: Stolen Watch Ultra

Re: Re: Re: Stolen Watch Ultra

Re: Can't use vouchers in Galaxy store