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Samsung refusing to replace a dead on arrival Samsung Galaxy Watch7 and observe basic UK law

(Topic created on: Tuesday)
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Ammar64
Student

Tuesday

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This was purchased on Samsung UK online store and arrived 20th March. The box was opened a few days ago as it was a birthday present and was dead out of the box. I tried to chat with the samsung expert on chat site on samsung.com and they said they can offer a meager repair as the issue should have been raised within 72 hours of receiving the watch. I couldn't believe what I was hearing. Then the I tried to explain basic UK consumer law where i have 30 days to raise an issue but they stuck to their script.
 
The samsung website says For damage that can be seen (e.g. to the packaging or outside of the product), you must contact us within 72 hours of delivery. 
 
THERE WAS NO OBVIOUS DAMAGE TO THE OUTSIDE PACKAGING OF THE PRODUCT.
There was no visible damage to the outside so there was nothing to report. 
 
Samsung does not seem to observe UK consumer law 
2 REPLIES 2
Glenntech
Samsung Members Star ★★

Tuesday

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Best thing is to continue to liase with Samsung Customer Support
This is a customer to customer based forum and Samsung Customer Support doesn't monitor this.
Naturally I don't know anything more about this than what you have said.
But have you tried putting it on the charger and just leaving it on for a few hours.
May start coming to life after a while.
Could be if its been sat around for some period, it will need the initial charge.
Get it with phones sometimes if they've been sat around with no charge in the battery
Ammar64
Student

Thursday

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In response to Glenntech

I've absolutely tried to continue to liase with them but they keep fobbing me off and running the clock down until it's 30 days after receiving the dead watch.

I thought a fellow customer or victim of Samsung might have an email address or other contact within Samsung where I could speak to someone who isn't reading off a script. If I had purchased the watch in a Samsung store and went there it would probably get replaced on the spot. Since it's through the online store it's a whole different ball game... Afraid to say this isn't my first rodeo with Samsung's dire tech support 

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