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Can't use vouchers in Galaxy store

(Topic created on: 3 weeks ago)
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Fordy1001
Student
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Hey guys, I'm having trouble using vouchers on the Galaxy Store app. I have a few vouchers saved on my account but when I try to purchase game or app I get to the checkout to use them but they don't appear. Here's what happens 

1. The vouchers on my account 

image

2. Going to checkout on a game and clicking 'Use discounts'


image


 

3. None of the vouchers appear

image

What am I missing, are the vouchers for in app purchases only? please help.




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3 REPLIES 3
johnz237
Legend
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When you press them, does it show a code? Copy and paste it into the add coupon section.

There are rules and restrictions on discounts. Read them carefully- as i know some are in app and others aren't

Beyond that point what I would say is contact samsung via smart tutor- should be able to get an answer on device
https://www.samsung.com/uk/support/remote-service/
Glenntech
Samsung Members Star ★★
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You'd have to look at the vouchers.
The 50% off one is for in game purchases.
Some games won't be part of the promotion.
You need to read the terms and conditions of the vouchers
Fordy1001
Student
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I think I understand now, so looking at the terms and conditions of the vouchers they all say 'the voucher can only be used for a single item purchase transaction within the Galaxy Store that applies to Samsung in-app purchase SDK' I'm guessing that's it's for in game items only, I also tested this by downloading a free game and trying to buy an in game item and it suggested me a voucher. Thanks for your help
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