UK pre-order for Galaxy Watch Ultra - £100 Google Play voucher not eligible for one model?

[Members_2qnf2lQ]

Hi everyone

For anyone in the UK, an interesting observation:

I pre-ordered the Galaxy Watch Ultra - model SM-L705FZTAEUA.
The Samsung UK website clearly infers that this model is eligible for the £100 Google Play voucher:

https://www.samsung.com/uk/watches/galaxy-watch/galaxy-watch-ultra-titanium-silver-lte-sm-l705fztaeu...

However, the promotions qualifying page does not list this specific model as being eligible: https://samsungoffers.claims/sam/watchultrawatch7launchoffer/en-GB/qualifying

It only lists these two Ultra models:
SM-L705FZWAEUA
SM-L705FDAAEUA

I contacted the Promotions team, and across two emails, the conclusion is that they can't help. If the model is not listed on the promotions qualifying page, then nothing more can be done.

I then contacted Samsung support via chat - they can't help either. They told me to contact the promotions team.

I am hoping this is an admin error and the model will show up on the qualifying page later.... but not sure if I should take the risk.

Is anyone aware of another way of escalating this within Samsung?

[Glenntech]

Promotional items will be done through a third party company and they set the qualifying products that will be eligible.
So not all products and colours will be a part of it at times

[Chistery]

well, I'm ok (I know that's not helpful).

My UK order is for a SM-L705FDAAEUA which is listed.

[Buffycrp]

So even though every other model of watch 7/ultra is included and the promotion page itself has a image of the silver it is not included. This screams oversight/mistake as everywhere that sells the ultra has the promotion included on the silver page. Id argue possible mis advertising as £100 voucher is more than enough for some people to order. I hope someone can do something about this

[Glenntech]

All in the small print I'm afraid.
Last year they had the Watch 6 as the item to claim. But only the small one in black.

I don't know why only select models/items are selected and not the rest. I'm assuming there is a reason why.
But these promotional companies have their reasons

[KARR]

But there IS no small print.  The purchase page doesnt say "qualifying product", it says "When you purchase the galaxy watch 7".   There is only one model that comes in 3 colours.    The only "small print" on the page states -  "2. Purchase a Galaxy Watch7 or Galaxy Watch Ultra from Samsung.com by 27/08/24."

It's only when you go to claim does it say "qualifying" and to add further fuel, uses the image of the one you CAN'T claim as the advert banner!  

(and the promoter - is "Samsung Electronics (UK) Limited")

[Chistery]

Looks like Samsung have fixed their mistake. SM-L705FZTAEUA is now a qualifying product.

[Rufusotis]

Mine also wasn't listed so I simply selected the first option and then proceeded to input dates, invoice pdf's and whatever else was requested.... went straight through and I almost immediately received an email saying that my claim had been approved 👌