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How to get full refund

Posted by 08-03-2022 08:26 PM in Samsung Shop

I have purchased samsung phone 4 weeks ago and returned 3 weeks ago as it was not unlocked. I bought new samsong phone 2 weeks ago but not arrived... View Post

09-03-2022 08:52 AM

received reply. Thank you View Post

Refund not received

Posted by 07-03-2022 09:54 PM in Samsung Shop

Hi, I placed an order on the samsung website. I decided to cancel my order as I wanted to modify it. It has been over 18 business days which is... View Post

26-03-2022 10:49 PM

Just Google "email samsung ceo" and you should find the email in the first few links based on your l... View Post

Samsung shop

Posted by 04-03-2022 02:35 PM in Samsung Shop

Just wondering if there is a email for Samsung shop as can't find one online many thanks View Post

S22 Ultra Reward Points Upgrade Program - We are not Getting Them.

Posted by 02-03-2022 09:08 AM in Samsung Shop

So I have been in touch with Samsung regarding my S22 Ultra upgrade not showing on my account. I made contact and they told me as checked out as a... View Post

02-03-2022 12:33 PM

Apparently... never seen where lol 😆 View Post

Samsung Upgrade programme misleading

Posted by 01-03-2022 08:36 PM in Samsung Shop

So I purchased the Galaxy Note Ultra in 2020 by the upgrade programme. I was offered the upgrade to the fold/flip in August 2021 but decided... View Post

30-03-2023 04:48 PM

I have just fallen foul of the dreaded upgrade program misdirection. I made the mistake of trading i... View Post

Order - how do you cancel it when it says prepareing dispatch?

Posted by 28-02-2022 07:35 PM in Samsung Shop

When ordering something on samsungs official website and says prepareing dispatch how do you cancel it View Post

28-02-2022 09:12 PM

Could check with support but looks like it is too late to cancel directly https://www.samsung.com/uk... View Post

Samsung got so embarrassed with what they did that they blocked my video!

Posted by 26-02-2022 07:21 PM in Samsung Shop

I can't understand how a company which produces the highest standard consumer electronics can't afford to put a shred of bubble foil (or... View Post

01-03-2022 11:31 AM

I'm not biting, I won't be purchasing it either and neither I suspect will the majority of buyers. B... View Post

Preorder

Posted by 26-02-2022 01:08 PM in Samsung Shop

I pre ordered the tab s8+ and i missed my DPD delivery twice and now it says on their app the package is being sent back to samsung i have... View Post

26-02-2022 01:39 PM

They never gave me that option with my Z Fold 3 delivery unfortunately. But luckily I had someone ho... View Post

Can't order from the Isle of Man, online or on the phone!

Posted by 25-02-2022 06:53 PM in Samsung Shop

Samsung, please can you fix your delivery options for the Isle of Man! I'm trying to order a new phone and it keeps telling me that you... View Post

12-08-2022 05:39 PM

Also facing this frustration. Want to order a new watch and trade in my current one to take advantag... View Post

Delivery date

Posted by 24-02-2022 10:31 AM in Samsung Shop

Hi, I was just wondering when did people order their phones and what was the wait times like for the delivery? I pre-ordered my sky blue... View Post

23-08-2022 04:58 AM

I ordered it like a week ago.. it's some time after preorder and i think not so many people order th... View Post

SAMSUNG RIP OFF MERCHANTS

Posted by 22-02-2022 08:40 PM in Samsung Shop

SAMSUNG RIP OFF MERCHANTS I have been on a nightmare roller-coaster with Samsung trying to get a refund for over 5 weeks. Samsung customer... View Post

The US Samsung Store is Way Better Than UK Shop

Posted by 19-02-2022 04:36 AM in Samsung Shop

I'm not just talking about prices and deals, but I can get to that. It just has so much more to offer. You can trade in two items instead of... View Post

27-05-2022 09:57 AM

I totally agree. The US page has all kinds of deals, you can get S22 Ultra for 200 USD if you trade-... View Post

Samsung Reward Points

Posted by 17-02-2022 07:42 AM in Samsung Shop

After my past purchases, I'm still showing 0 Points, anyone else have this issue Anyone know who to contact? View Post

17-02-2022 05:43 PM

If you not signed for reward programe yet you can do on the main page of members app by clicking on ... View Post

S22 Order

Posted by 14-02-2022 02:29 PM in Samsung Shop

I placed order for S22 on Saturday evening. I received email confirmation with a tracking link. Today I used link to see order status and it told... View Post

15-02-2022 08:54 PM

Nice choice of colour @orientfan 👍 View Post

Upgrade Program

Posted by 13-02-2022 09:49 AM in Samsung Shop

Having issues logging in to upgrade lounge. Have spent 1.5hrs on the phone to Samsung getting no where. They can't find me via... View Post

15-02-2022 10:59 AM

Not surprised I'm 5 days and counting waiting for a response and I bet we will never get one. View Post

Order cancelled?

Posted by 11-02-2022 10:07 PM in Samsung Shop

Hi everyone So today I pre-ordered the S22Ultra 512gb (white) with trade in program. Payment successfull, great. Got my... View Post

28-08-2022 05:22 PM

My experience has been AWFUL! My Galaxy S10 had water ingress even though it is advertised as IP68 w... View Post

(Tab S8 or S22) How to claim your free Galaxy Buds Pro..

Posted by 10-02-2022 08:22 PM in Samsung Shop

In case you missed it, here's the link to claim your free Galaxy Buds Pro (UK/Ireland only) ... View Post

10-11-2022 10:57 PM

I was looking forward to trying them. Unfortunately Yodel 'lost' them View Post

Being refused finance with a 967 credit score

Posted by 05-02-2022 06:34 PM in Samsung Shop

Hi guys, Hoping someone from Samsung sees this and picks up on it for me as I've tried contacting customer services myself which ended up... View Post

28-09-2023 10:09 PM

I had the same issue today. I got decline for a measly £200 per month when I have a £186k salary. So... View Post

Samsung upgrade

Posted by 01-02-2022 06:48 PM in Samsung Shop

Has anyone else had issues with logging in to check their upgrade status. Getting the error " currently experiencing technical... View Post

Ghost items stuck in the shopping basket

Posted by Anonymous 19-01-2022 07:10 AM in Samsung Shop

Hello, does anybody had an issue with the items in the shopping basket and not being able to view them to remove it? I wanted to purchase few items... View Post

05-08-2022 08:57 PM

I have having the same issue. Accidentally put two tablets in my shopping cart instead of one and no... View Post

Samsung Shop

How to get full refund

Refund not received

Samsung shop

S22 Ultra Reward Points Upgrade Program - We are not Getting Them.

Samsung Upgrade programme misleading

Order - how do you cancel it when it says prepareing dispatch?

Samsung got so embarrassed with what they did that they blocked my video!

Preorder

Can't order from the Isle of Man, online or on the phone!

Delivery date

SAMSUNG RIP OFF MERCHANTS

The US Samsung Store is Way Better Than UK Shop

Samsung Reward Points

S22 Order

Upgrade Program

Order cancelled?

(Tab S8 or S22) How to claim your free Galaxy Buds Pro..

Being refused finance with a 967 credit score

Samsung upgrade

Ghost items stuck in the shopping basket

No confirmation email -Money Deducted

Can i change the trade in item after purchase?

Freedom TV Projector Promotion

Non Delivery Of TV

Flip 5 Delivery Date

Z fold 5 pre order uk delivery date

Unable to open Members Shop

Reward points used

Sky Mobile - £150 Cashback - how do I claim?

Cancelled Orders Solution Anyone?

Re: Security incident

Security incident

Samsung Rewards VIP Event at Samsung KX experience