Samsung - compensation voucher code doesn't work

[SmallFish]

So, it might not come as a surprise but Samsung compensation vouchers just appears a front for customer service to get you off the phone.

Had one sent to me that was due to expire in August 2025. Tried to use it today and it doesn't work. 

It's a new low for a company that seems desperate to save money by breaking UK consumer law and statutory customer rights

Do not trust Samsung. Their customer service cannot is non existent. 

[johnz237]

There could be many reasons for this to occur, such as format issues. I had a code that worked fine but failed if copied and pasted. Try typing it instead, if you haven't already. Make sure its on the same account too as your original purchase (as to how you got the voucher)

Reach out to shop.uk@email.support.samsung.com.

I've had great service via email.

[keith30]

It's no excuses, you get vouchers that don't work but they won't admit it's there fault stop standing in up for them.

[SmallFish]

Sorry, I thought Samsung as a technology company knew how to design a basic web form. As a customer, I agree that I shouldn't have made the purchase from Samsung in the first place. Silly me.

They never reply to emails.

[johnz237]

Be sure, these forums are for customers to customers—staff don't see them beyond moderating

I've always had prompt replies to their emails.

[SmallFish]

Happy for you.

[johnz237]

Unsure what the attitude is about, you posted in a public forum? I've given a suggestion. You haven't really given any useful information about the actual issue nor what you've done in terms of troubleshooting.

[SmallFish]

I was genuinely happy you have had a positive experience but implying the customer is always the party that is wrong actually it's a bit offensive now I come to think about it...

Would you like me to post a copy of the emails or something, I guess, as proof..?

[johnz237]

I'm not saying you're wrong. I gave suggestions for possible issues—this is why I said "if you haven't already" in my suggestion. I understand codes can simply not work, and it is down to Samsung to sort it. Honestly, I see the frustration and I do apologise if my response gave off the wrong impression. What "implied the customer was always the party that is wrong"? In my response

[johnz237]

Who's standing up for them?

I gave a suggestion based on my personal experience, "if you haven't tried it already" nowhere did that indicate error on customers part, but a suggestion. Remeber, the forums are for customers- so all we can do here is give a suggestion based on own ability

Then said to reach out to samsung via what I've personally had luck with