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- About SmallFish
since
21-03-2020
21 hours ago
SmallFish
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12-04-2020
01:04 AM
I don't believe the latest firmware is yet available in the UK. Some other European countries have had it already but it's normal for there to be a delay on either side. Samsung tends to OTA firmware on a Monday for the UK given my experience over the past year. Whether we might get it tomorrow or not remains to be seen. Not expecting vast improvements from this update either. 😞
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08-04-2020
05:58 PM
2 Likes
I suggest you see the Email the CEO option on Contact Us page. Just a suggestion.
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02-04-2020
06:59 PM
1 Like
Having tested the Ultra I was worried it's a hardware issue. If you test it close up you'll find the centre of the photo is the point of failure/first to blur! I fear the hardware isn't up to expectations. I'd love to be wrong for all those excited new Ultra'ers.
I returned mine. No way is it worth what they charged for it. The S20 Plus is a lot better.
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31-03-2020
09:37 PM
To be honest, money talks. It won't help you I know but I would suggest cancelling the order and going elsewhere if they can't give you any definite dates. In the end if service/product is bad we shouldn't be scared of walking away.
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31-03-2020
09:30 PM
The one thing I've noticed is that since swapping phones 3 times in a month, RCS chat in Messages is refusing to work (settings, chat settings). I read somewhere the Samsung Messages relies on your carrier's RCS rather than say Google's with their Messages. After resetting my network and device settings, I believe I'm locked out of RCS by my carrier... one to watch out for. No idea how to reset that now but hey hardly anybody uses RCS as it's Android only.
By the way, don't forget the S20+ was part of the same original Buds+ offer...
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31-03-2020
09:25 PM
2 Likes
Sanjay you need to web chat them (via Contact Us on the Samsung website) and just advise you are returning it. You might be on the phone for 30 minutes but by the end of it they'll have your collection arranged. If you do it via email it could take a few days. Just to reiterate, and I presume it's a national thing now, couriers do not collect from Drop Off shops (they won't accept parcels there or at their depots). It might be a different picture in less dense places but this is definitely true of Manchester DPD. This is why a telephone call is likely to save you time.
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30-03-2020
10:40 PM
1 Like
The Ultra is beast. An annoying beast. It should give the best photos. It should make you the king/queen of the mobile world!
...It doesn't. It weighs you down and you can't help but feel that it tying you down to something less than expected. It doesn't live up the hype. It's a good phone but the camera (after two purpose made updates) is worse than the S10+. It's that simple. The marketing hype is just that. The reviews are bought - this camera has potential but spectacularly fails in most areas. Close up photos' your forte? Think again - you can't get near to anything with the default processing/lens unless you are 20 cm away and even though don't expect a crisp photo. Ow, the sensor is large and specs mean it's not designed for those types of photos. Sure, but why do we have to switch, manually, to the wide lens to get a photo of something that's meant to be close up in a flagship phone?! The photos on a bright sunny day, just like every day in the merry and content UK, are great though! Ow, wait, we can't go outside. Unless you live in a sunny mansion, you're simply wasting money on this extravagance. Don't bin your packaging and return labels just yet!
But that 5000mah battery is the best isn't it?! Err, nope. It's at best, meh. At 120Hz refresh you will barely get through a day without needing to charge unless you don't actually use the phone. 60Hz gives you a few more hours, not minutes (!), hours! For selling point of the phone that's nothing but upsetting!
Such a speedy processor and lots of RAM though?! I could mine bitcoins whilst it's doing nothing else!... Err, nope. The Exynos 990 processor is a flop. It will chain Samsung down in 2020 as the less than average mobile manufacturer. This thing eats battery when in use and is known to overheat quite badly (too hot to hold) if you expect it to work hard. It then throttles the speed right back to cool down. Try play you fancy games with this thing. I imagine hours of frustration will endure. The RAM... well, tell me why on Earth we need that much for anything on a mobile that's underpowered is almost every way.
No, I am not fond of the Ultra.
Stick with the lower end S20 or the S20+ if you want reliable punchy phones. The S20+ is so look that it reminds me a little of the S10+ that bit almost exactly the same... wait... I've seen some review that are starting to say it but 2020 is a year to miss. You do not need the S20 in your life. You may regret ever welcoming it through your doors.
Be moderate and you'll be less disappointed.
Yours
A S20+ convert.
[missing building superhuman strength in my wrists though]
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30-03-2020
07:18 PM
I think it depends how the service using 2FA is configured.
Google will just check with a Yes or No for example as long as you haven't also configured it for Authenticator. I think push checks are a lot more practical than Authenicators - which normally are a real faff if you change phones!
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30-03-2020
07:11 PM
2 Likes
Sanjay - I have/had the Ultra - your phone is defective even for normal S20 Ultra's. Get it swapped or refunded pronto.
UK return policy is a 28 day period if purchased direct from Samsung. My Ultra is going back tomorrow, just within the 28 days on the documented expectation of a full refund.
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30-03-2020
07:08 PM
So my initial concerns about the S20+ are fading. It does occassionally overheat but it's 'ok' now. Did read somebody else that the phone seemed to run cooler after a few days - I can confirm this. I much prefer the S20+ over the S20 Ultra. I hate to say it guys, but we've been duped by the S20 Ultra and it simply doesn't deliver - and more worringly, may never.
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30-03-2020
07:02 PM
I started the day by ringing DPD having been told that their depots had closed to customers and their drop off services had been ended: this was the case and I discovered by trying their depot first. The depot staff told me that local drop off services were still running. They weren't! Seriously bad communications in DPD/fobbing off. DPD, for the first time they gave me a straight answer - they are indeed only collecting parcels directly from customers: I believe this is national so any parcels left with local shops might be there some time! Unfortuantely, Samsung need to arrange this even ifthe return labels are provided and boxes ready to be collected. Having tried the Samsung phone number at 0930 this morning to be told that all customer support was suspended and to look on Samsung's website instead (they were only accepting voicemails for emergency life or death customer support), I tried their web chat. I got through to somebody who listened and then agreed to ring me and forward my call on to internally to their sales/customer services who could help. They did this after I explained my experience so far. After about a 20 minute wait, I was passed to another colleague who had been briefed as to what I was trying to do. The second Samsung colleague undertstood exactly the issue and what they needed to do and confirmed DPD will collect the parcels tomorrow. I had an email to confirm this too. Now, I might be presuming wrong, however I suspect both these Samsung colleagues were located in Asia as they were extraordinarily polite and even tried to apologise on the virus' behalf. The hold music was so tranquile. If I'm correct, I don't see why my request had to be handled on the other side of the world - but I am very grateful it was! I also think those staff need to be commended.
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29-03-2020
10:58 PM
It's like a lesson in how to make a bad situation worse... 😞
The only Samsung page I have found that supports what others have noticed to:
https://www.samsung.com/uk/support/contact/
Call us
Smartphone support | Temporarily suspended All Products support | Temporarily suspended
Live chat
Smartphone support | Mon-Sun | 9am to 6pm All product support | Mon-Sun | 9am to 6pm
START CHATTING
Facebook Messenger
Mon-Sun | 9am-9pm
SEND US A MESSAGE
Twitter
Mon-Sun | 9am-9pm
TWEET US
Write to us
Samsung Customer Support Selectapost 38, Sheffield, S97 3FJ
Online shop Support
Due to the impact of COVID-19, our customer support team is operating at a reduced capacity. We thank you for your understanding and apologise for any inconvenience.
Online shop FAQ
Find answers to all your questions about ordering, payment, delivery and returns.
VIEW FAQS
Call us
0330 726 7467 * Mon-Fri | 9am-6pm
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29-03-2020
10:06 PM
This is ridiculous.
Their call centre had been evacuated for two days last time I checked (late Saturday).
I had been told by the social media team to email instead.
Now they are saying that we should telephone or web chat.
Get the feeling that they had no contingency planning?! If you placed and order and it's not been delivered. Do yourself a favour. Get your bank to reclaim the payment (assuming you paid by credit card) that will force close the order and return your money. Might also send a message to Samsung about their extraordinary poor communications. 😞
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29-03-2020
10:01 PM
I've already tried that thanks. I spent two days being told that the building had been evacuated because of an emergency. As such, it would not seem to be a reduced capacity but zero capacity? It would be good if an answer could be given here - otherwise should all potential buyers assume that Samsung will not honour the 28 day return period? Customers here are anxious about this.
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29-03-2020
07:20 PM
Hi @Samsung
I appreciate everybody is working diferently these days and I hope you are all ok and that Samsung acted promptly to protect you.
The issue: I purchased a S20 Ultra (and case) back in early March. I've been using it but found the camera would not focus on objects in proximity that my S10+ never had any trouble with. I heard about the update you would be issuing but in the end it didn't really improve anything for me. I decided I would return the phone. I boxed the phone up ready to send back to you (with it's case) and then found that your courier, DPD, had ceased permitting us to drop off parcels: I tried their local depot and Drop Off shops. I looked at post offices - they were also closed. That was on Friday 27 March. I thought I would try a S20+ as to replace my Ultra and that arrived, surprisingly, on Saturday 28 March. Your courier, DPD, will deliver but seemingly not collect items. I have been using the S20+ for a few days and whilst it is overheating (like everybody else's seems to be) the camera focus is much better and almost on a par with the S10+. I realise I prefer the S20+ size and weight too.
So I have an S20 Ultra that is reaching the end of it's 28 day return, with no means to return it to you for the foreseeable future. I would like my £1200+ back please. Please can you advise what I can do to return the Ultra to you in time for the 28 day or can you confirm reciept of my email (in addition to the automated response) and this message and that you will comit to processing the returned items as if they were sent back within 28 days, regardless of the date that you recieve them? Please can you also arrange for a full refund (subject to you checking the items are unmarked and in normal working order) of my first order?
Other users may find your response informative for them hence posting here.
Thank you.
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Performance
29-03-2020
06:56 PM
1 Like
I have a S20+ to replace my S20 Ultra. The Plus definitely overheats whereas the Ultra just got warm. I think it's the smaller enclosure that's causing it (plus an overheating CPU obviously).
Would be interested if anybody's phone is overheating when NOT running:
1. camera app for a few minutes
2. a graphically demanding game
3. 120Hz screen refresh
I don't believe my S20+ to be unusual, from other stories I've read, that when taking photo's it overheats. What we don't want is to Samsung just to thottle the CPU further to get around this. It's either bad hardware (990 seems not fit for purpose) or very bad code. Either way, Samsung, give us an ETA for resolution please.
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29-03-2020
06:49 PM
2 Likes
Well, I have an Ultra that's waiting to go back but there's no means to do so at present!
I thought I would tempt fate and try a S20+ instead. Great that it came in the midst of an pandemic (even though they can't collect my Ultra!!!) and the focus issue is only slight with this model - however, it heats up enough to slow fry an egg when taking photos/video.
Confirming that yes, this is clearly an Exynos 990 issue. They've screwed up, again, it would seem. I prefer the S20+ though to the Ultra even if it will literally burn a hole in my pocket (especially whilst I have over £2k of phones here!!).
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29-03-2020
06:45 PM
1 Like
I've made dozens of reports back to Samsung via the Members app. All of them just recieve a stanard COVID-19 response. I don't expect them ever to respond now.
Their UK offices are empty but it would appear a pioneering technology company as Samsung cannot get their staff to work from home... either that or it's business as usual. To be honest, I can't tell!
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27-03-2020
02:02 PM
I have the Ultra and 108MP photos are not significantly different... probably because the phone struggles with autofocus (still). I can't advise about nightime but generally do not recommend the Ultra. Returning mine shortly.
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27-03-2020
01:59 PM
2 Likes
Returning my Ultra as it's not fit for purpose: camera is totally unacceptable at this price.
Just need to know where I can send it back - DPD website isn't working!! Argh!
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26-03-2020
07:32 PM
Just let the ***** Samsung AI handle it all (badly) for you. If you get a photo that's actually in focus then you're doing it wrong too! Photo's should just be a mess of pixels with no discernible pattern or real-life representation! LIght or dark is of no consequence in world run by Samsung... We all wrong. Samsung is right.
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26-03-2020
07:26 PM
1 Like
"The Mi 10 Pro which uses another 108mp Samsung sensor doesn't seem to have these exact same problems " At least there might be some hope then. I think the problem is the normal lense can't focus at close distance. It then fights to focus when there's no chance. I think it's the "AI"... Pro mode is better Wide lense actually will give you close ups in focus... it's crazy. Clearly Samsung don't test products before pitching them. Why didn't people notice who were 'reviewing' them.,.. ow, of course because they got a free phone. 😞
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26-03-2020
12:06 AM
3 Likes
The latest firmware ending CH has made absolutely no difference for me.
If it cannot even focus on an object 20cm away it's not fit for sale. It overheats when one of the main marketted features (120Hz refresh) is turned on.
Samsung, you ought to be ashamed of such a shoddy product sold at a premium price.
Clearly, you won't be fixing this within the first month of sale so I guess it's returning to you... I simple don't trust that the hardware is up to the sales pitch.
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22-03-2020
11:27 PM
Agree regarding the grainy photos. Not taken a particuarly good photo yet on this phone without several attempts first.
Photo's come out blurred rather in focus. I have no idea whether it's AI overcompensating or just a bad camera.
People are saying the update does not actually fix these problems... Samdung, are you listening?!
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22-03-2020
11:10 PM
3 Likes
Agreed. If your phone is not lasting a day with moderate use (i.e. 4-5 SOT) then get it returned as it would seem faulty. I think by the looks of it 5-7 hours SOT is normal for this %*(£&y phone. Expect nearer to 5 hours if running at 120 Hz and closer to 7 hours if you run at 60 Hz. That's really generalised but the screen refresh rate seems to be a big factor (as is using 5G).
Today running at 60 Hz with 'usually' use (used intermittently) I have about 50% battery left since this morning. That's in the ball park of the S10+ I had before.
This last ditched use Exynos in Samsung phones is clearly an attempt of Samsung to pull one on us - it supports (but not very well) the features of this phone but it's on the edge. I expect Exynos variants to age quicker than SD phones if they are overheating.
There's lots of rumours about the forthcoming update but in the end it's a case of can you do withthe S20 Ultra on the provisio that you've been sold a poorer relative, does turning some of the settings off that bake the Exynos really bother you, and/or is your phone just behaving badly.
If the latter, then as others keep saying - get rid of it ASAP.
I'm really disappointed with this phone. The camera output isn't better than the S10+ on the face of it, the additional features are limited by a sub par CPU and is it worth £400 more for the latest phone? On reflection, no.
With a phone that seems to be working badly, as designed, do I want to the faff of changing it again, no.
It's an individual decision but don't leave it to Samsung promises - none of the big player in tech give a fig once they have your money. The more people that return products they aren't happy with might make an impact but with the coronavirus I am sure poor sales will just be put down to that.
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22-03-2020
12:14 AM
I think you should insist Samsung replace them.
They aren't freebies... Samsung easily factored them into the price of these phones.
Got mine today and the box was untouched and completely undamaged...
The reason I suspect Yodel is because Samsung normally pay the couriers to bag the items to go through their networks.
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22-03-2020
12:09 AM
Here you go.
I believe the Exynos CPU is not powerful enough to handle 120Hz and this is the primary reason for overheating and battery death. I am now testing having turned down to 60Hz.
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