Is my order cancelled or not?

[Members_QYnQBgC]

So I ordered a new monitor for my PC yesterday and cancelled it during the "preparing to dispatch" phase. It said a "request was made to cancel the order" rather than just saying it's cancelled, so I rang support who said they have manually raised a ticket to cancel it. This also seems ambiguous to me as it suggests it still needed someone else to respond to the ticket to cancel it...

After all that, I got an email to say its been dispatched and on the order status page is says it's "on its way". But when I click track item, it says "Exception - order has been cancelled". 
When I go to the courier's tracking system it also says the delivery has been cancelled.

Which of the many things do I believe? I lean towards it has been cancelled, but I'm not sure if I believe it and should expect a delivery tomorrow...

Anyone had a similar experience?

[AndrewL]

@Members_QYnQBgC: I'm sorry to hear that there is some confusion over the current status of your order. Please be aware that it is not possible to cancel an order after it has been dispatched, and dispatch times can be as quick as 60 minutes from the time the order was placed. If your order status was 'preparing to dispatch' then it is possible that your request to cancel overlapped with the dispatch process, and this has led to the conflicting information. 

Sadly it is not possible to verify the current order status from this position, however if you have been in touch with the Shop Team, and they have raised a ticket internally to cancel the order, then please continue to liaise with the team, as they are best placed to provide you with any updates or information. Please be assured that if the item was dispatched before you cancelled the order, then you have up to 14 days to return it to us for a full refund. 

https://www.samsung.com/uk/shop-faq/returns-and-cancellations/can-i-cancel-my-order/

[Members_QYnQBgC]

Thanks for the response. I did cancel it before it dispatched, but the conflicting information makes it impossible to know if it worked. I'll just contact support tomorrow to see what happened. Thanks for your help.