Fingerprint sensor issues

[Fiz7863]

Has anyone struggled or had issues with fingerprint sensor on s24 ultra. I keep on having issues, says unable to read. Put on sensor again and keeps on locking me out. 

[jobloggs]

I have in the end I have face recognition

[Matthegoat]

I'm having an issue with the fingerprint sensor as well, but it's not even reading to register a new fingerprint now. Just stays at 0% and tells me that if my finger has moisture to dry my finger first or something like that. 

[OckieSyah]

I have same problems with unknown brand tempered glass. I found out if you dip your finger to water (or lick it lol) then use it to open the phone i have it work almost 99% of the time. I think it has issues with dry finger somehow. I have A54 and never have issues with fingerprint sensor. May be different scanning method i guess. 

[Grimmie82]

I have trouble with my finger print sensor without any screen protection,  I think it may be a common fault with the s24.

[Fiz7863]

I think there's an issue with sensor, as no matter how many different attempts or methods you try. It always recognise after 4 or 5 attempts 🤨

[BertholdW]

Yes, same here with my S24 Ultra. Had my first glass screen protector removed. Bought another brand at a phoneshop. Sometimes it works, sometimes it doesn't. I hope Samsung will adress this problem in a future update. And no, putting touch sensitivity on also does not make a difference. My S21FE did much better at this subject. 

[BertholdW]

Same here, it really needs to be fixed in a coming update. Never the less i'll keep the glass protector on for safety and hope that i will be fixed by Samsung soon.

[BertholdW]

I tried protectors from several brands. Suitable for S24 Ultra. But still problem stays. I advise you to wait for an update that will fix this matter.

[Members_dYMS81h]

Confirming that your experience of making sure to scan "fat part of thumb" and multiple registrations of the thumb works for me - thank you for the tip!

ZAGG Invisibleshield Glass Elite on my S24 Ultra

[davehorne]

In Settings / Device care / Diagnostics you can test the fingerprint sensor firsthand, as it were.