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Fingerprint and Face recognition not avaiable for unlocking screen

(Topic created on: 4 weeks ago)
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vlgreter
Student
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When screenlocked, the fingerpint sensor nor face recognition work! With all other apps the fingerprint works seamless, no delay, no issuess with sensor itself, it just doesn't work when screen is locked.

 

Already tried:

- Android update (UI 😎

- Android cache deletion (boot menu)

- fingerprints completely deleted and new ones configurated;

- uninstalled recent apps

- disable fingerscreen and then enabling it again

 

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Tourbillon De La Vie
Samsung Members Star ★★
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Is the screen protector on
vlgreter
Student
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hI! do you mean screen saver? if yes, then it is not on.

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