21-02-2024 09:31 PM
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27-05-2024 12:44 AM
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01-07-2024 04:35 PM
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For me only it happened if my finger is too dry. Even adding the fingerprint in biometrics also fail. Then i saw someone said in some forum said when after using hand sanitizer, his phone unable to detect his fingerprint. I think the regular tempered glass without glue will have this issue.
14-07-2024 12:12 AM - last edited 14-07-2024 12:13 AM
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I bought the expensive Spigen fingerprint compatable screen protector and the fingerprint scanner doesn't work. Janky as hell.
14-07-2024 12:14 AM
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If you haven't already delete your existing fingerprints and reset them back up and double check the extra sensatativity is turned on @Spidey1980
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
25-07-2024 12:15 AM
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31-07-2024 05:51 PM
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31-07-2024 05:53 PM - last edited 31-07-2024 05:54 PM
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21-08-2024 06:12 PM
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I bought one a Samsung S24 Ultra it was working fine i set up fingerprint sensor & now it’s suddenly disappeared & i don’t have a pin code to unlock my phone!
03-09-2024 10:37 AM
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SAMSUNG please note: Your s24U Finger print scanner is not as good as other models. My old s21U had a great relaibel scanner, with any old screen protector. This s24U seems to have an over sensitivity for the finger print scanner. Despite rescanning time after time and maxing out on number of scans - ( I think 4?) It still is a pain. This is so inconvenient that I may send it back for a refund
19-09-2024 11:56 AM
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Same here, I hope this is fixable with a software update... I will not use the phone without a screen protector, of that I'm sure...
I'm coming from the S24 plus and it has no issue, my ultra is becoming very annoying to use due to this problem.
It's the only problem so far, but, unacceptable Samsung... come on, it's your flagship and a very expensive device, fix it ASAP.
