Email scroll lock

[daleyboy692000]

Update 7th December 2025

Mine us back to not working again after a few days of zero issues. 😪

Update 3rd December 2025

Thanks to MsD666. This solution seems to be working, i havent had any issues for the last few days with replying to emails. Please follow the steps below.

"This worked for me. Once you find android system webmail - uninstall updates. Then go into settings>apps>email>app details in store> three dots on top right corner>untick 'auto update' Hope that helps anyone. Its been driving me nuts too!"

Latest edit 26th November 

Unfortunately the fix wE thought we had below stops working and goes back to the same issues again. I encourage everyone to contact Samsung and direct them to this post, hopefully with enough complaints they will actually fix it.

(DOESN'T WORK)

EDIT PROBLEM NOW FIXED THANKS TO SAMUEL953 (SEE HIS POST IN THE COMMENTS.) And here's a copy.

'think I have a fix... Go into Settings, Apps, click on the sort icon and enable "Show system apps". Search for "Android System Webview". When you find the app in the list, click on it and then click on Storage. There you can clear cache and clear data. You may also be able to click on the three dots and also uninstall updates to reset it to factory. Once you've done this restart the phone and the email scroll problem should be resolved. Worked for me.'

Thanks again to Samuel for posting this fix.

So over the last couple of weeks while using the Samsung email app, I'm having issues with what feels like some type of scroll lock.

I can open the app, select which email account I want to read, and can scroll with zero issues, but as soon as I try to reply to an email or compose an email it won't allow me to scroll down the screen.

I've included a screen recording of whats happening, as it will make more sense. Dont worry this is just a spam mail that isnt even using my correct email haha.

Now this happens no matter if its Hotmail, Yahoo or Gmail. 

Am I missing a setting somewhere that switches on some weird scroll lock? I'm just using the standard settings, and havent changed anything.

I have the latest updates and software of one UI8, but ut was also doing this before I updated.

[orly3838]

Back to the same ***** problem with the scrolling. Get your ***** act together Samsung WTF

[DarrenAF]

Switched to Thunderbird as Samsung still havent fixed this.  Happens on my S25, my wifes S25 and an A52.

[Ivana_011]

Do you have advice for the same problem with S25 ultra? It's seems like settings is different and I can't follow above steps. Tnx

[Hotdogger]

This started up about a month ago now on my A52. Did not notice it at first as was only typing short emails. Then typed a longer one and noticed scroll lock issue. Have tried android system webview uninstall updates and that works for a short while then it updates itself to the buggy version and we are back to it scroll locking again. As a samsung email app user since it was invented this is the biggest stuff up in history of email apps for samsung.

One would have thought they would have prioritised a fix, bit not so far. Dont go clearing your storage data as you will delete all your email accounts and for what? No one here has said that is a fix. People have removed and reloaded the app and still it continues to scroll lock. THIS IS A BUG IN THE CODE PPLS.  Samsung kindly fix it asap or im loading thunderbird....

To anyone else reading this if you need to write a long email. Uninstall your android system webview updates first. Or send 25 short emails....

Can only hope for a fix soon.....

[Members_K3vTo4Z]

I couldn't undo the last update, soni cleaned the cache instead. Seems tonhave fixed it... for now.

I take that back. It worked once and then it went back to not scrolling 

[Scp0007]

That did not work for more than 10 seconds. SAMSUNG TEAM PLEASE HELP! HUGE PROBLEM THIS IS! I'M BEGINNING TO THINK APPLE AND THAT'S PRETTY BAD!! I BELIEVE YOUR LAST UPDATE DID THIS. STOP WITH THE REDICULOUS UNNECESSARY UPDATES

[Scp0007]

Just great! WHERE IS THE F_IN FIX ALREADY?? I'VE HAD THIS ISSUE NOW FOR AT LEAST A MONTH AFTER THE LAST 1 OR 2 UPDATES WHICH WERE ONLY DAYS APART.  SAMSUNG PLEASE GET GOING ON THIS!! DO I REALLY HAVE TO SWITCH TO A DIFFERENT PHONE? 

[Scp0007]

Been happening to my S23 Ultra for about a month now after 2 updates. Very discouraging. SAMSUNG PLEASE WAKE UP AND GET THIS FIXED

[Scp0007]

Same issue here! S23 Ultra. Ever since last 2 updates very close in their issue dates. Been about a month now. Terrible! SAMSUNG LET'S GO!! ITS FIXY TIME COME ON NOW

[Scott7500]

Thank you for the excellent fix. The problem returned in a couple three days though. I corrected again and now it only lasts a day or two. I want to complain loudly to samsung but have not found a way to do that. Please let me know if you know.