Email scroll lock

[daleyboy692000]

Update 7th December 2025

Mine us back to not working again after a few days of zero issues. 😪

Update 3rd December 2025

Thanks to MsD666. This solution seems to be working, i havent had any issues for the last few days with replying to emails. Please follow the steps below.

"This worked for me. Once you find android system webmail - uninstall updates. Then go into settings>apps>email>app details in store> three dots on top right corner>untick 'auto update' Hope that helps anyone. Its been driving me nuts too!"

Latest edit 26th November 

Unfortunately the fix wE thought we had below stops working and goes back to the same issues again. I encourage everyone to contact Samsung and direct them to this post, hopefully with enough complaints they will actually fix it.

(DOESN'T WORK)

EDIT PROBLEM NOW FIXED THANKS TO SAMUEL953 (SEE HIS POST IN THE COMMENTS.) And here's a copy.

'think I have a fix... Go into Settings, Apps, click on the sort icon and enable "Show system apps". Search for "Android System Webview". When you find the app in the list, click on it and then click on Storage. There you can clear cache and clear data. You may also be able to click on the three dots and also uninstall updates to reset it to factory. Once you've done this restart the phone and the email scroll problem should be resolved. Worked for me.'

Thanks again to Samuel for posting this fix.

So over the last couple of weeks while using the Samsung email app, I'm having issues with what feels like some type of scroll lock.

I can open the app, select which email account I want to read, and can scroll with zero issues, but as soon as I try to reply to an email or compose an email it won't allow me to scroll down the screen.

I've included a screen recording of whats happening, as it will make more sense. Dont worry this is just a spam mail that isnt even using my correct email haha.

Now this happens no matter if its Hotmail, Yahoo or Gmail. 

Am I missing a setting somewhere that switches on some weird scroll lock? I'm just using the standard settings, and havent changed anything.

I have the latest updates and software of one UI8, but ut was also doing this before I updated.

[Cozyhouse2]

Does Samsung monitor threads and reach out for assistance? Hope so.

[Samuel953 · Accepted solution]

I think I have a fix... Go into Settings, Apps, click on the sort icon and enable "Show system apps". Search for "Android System Webview". When you find the app in the list, click on it and then click on Storage. There you should click on the three dots and select "uninstall updates" to reset it to factory. Once you've done this, restart the phone and the email scroll problem should be resolved. You then also need to disable automatic system updates ( in Settings, Google, All Services, Svstem Services) to prevent the Webview app re-updating. Worked for me. Once Google solve the issue you can re-enable automatic updates but who knows when that will be..In the meantime you should probably check periodically and manually update any other system apps.

[RTSAO]

THANK YOU!

[daleyboy692000]

That has indeed fixed it. You're an absolute star❤❤

If its ok with you, I'm going to edit my original post and Include this fix. With full credit to you.😊

[daleyboy692000]

Check out my edited post. There is now a fix thanks to Samuel

[Heytango]

Some heroes don't wear capes.  You, Samual, are one of these.  THANK YOU!!!

[jeff_s7]

Thank you Samuel. Clearing cache and data didn't matter, but downgrading the app did. Thanks very much for this workaround. I hope the Samsung updates routine doesn't detect the down grade and reinstall the bad code.

[Bobbac]

He's a superstar. Uninstalling the updates fixed it for me.

[daleyboy692000]

This has now been sorted. See my updated original post for how to do it.

[Samuel953]

Brilliant. Super to hear it worked for others too. Actually the credit goes to Chatgpt for helping me resolve this!