Email scroll lock

[daleyboy692000]

EDIT PROBLEM NOW FIXED THANKS TO SAMUEL953 (SEE HIS POST IN THE COMMENTS.) And here's a copy.

'think I have a fix... Go into Settings, Apps, click on the sort icon and enable "Show system apps". Search for "Android System Webview". When you find the app in the list, click on it and then click on Storage. There you can clear cache and clear data. You may also be able to click on the three dots and also uninstall updates to reset it to factory. Once you've done this restart the phone and the email scroll problem should be resolved. Worked for me.'

Thanks again to Samuel for posting this fix.

So over the last couple of weeks while using the Samsung email app, I'm having issues with what feels like some type of scroll lock.

I can open the app, select which email account I want to read, and can scroll with zero issues, but as soon as I try to reply to an email or compose an email it won't allow me to scroll down the screen.

I've included a screen recording of whats happening, as it will make more sense. Dont worry this is just a spam mail that isnt even using my correct email haha.

Now this happens no matter if its Hotmail, Yahoo or Gmail. 

Am I missing a setting somewhere that switches on some weird scroll lock? I'm just using the standard settings, and havent changed anything.

I have the latest updates and software of one UI8, but ut was also doing this before I updated.

[DaleA]

I have had the same problem for a few weeks on my S23, using the built in email app. As well as not being able to scroll down to the message to which I'm replying, many of the words I typed were duplicating beside the original as I typed. I turned off predicting text & any other aid. The doubled words stopped.

I continually saved my draft & immediately reopened it to be able to scroll down to see what needed replying in the sender's email. So, I know my draft was saved. I had to leave my incompleted email for several hours, which was saved many times. When I opened my draft to continue, all but the first sentence of my reply had disappeared. 

This is driving me nuts too.

[Samuel953]

Unfortunately uninstalling and reinstalling the app probably won't solve it. I tried that, then tried a factory reset, but the problem persists. Samsung support don't seem to have any clue what the problem is. As email is one of the most used app on my phone i'm seriously thinking I will need to buy a new phone - not Samsung! 

[Nes5]

This just started happening with me too. Once I hit reply it continues to go back to the top. I was going to clear cache but can see from everyone's replies that it didnt improve. I hope to hear that everyone receives a resolution soon. 

[Heytango]

I also have this problem.  I've actually been typing email replies in Notes and then copying and pasting it into the email.  It is driving me insane.  Galaxy S25 ultra.  

[RTSAO]

Suggestion in earlier post works - Touch the Subject or Email address field and you can scroll.  Temporary workaround for now.

[MartySSI]

Curious that nobody has mentioned ditching Samsung email and installing a 3rd party app instead. This "feature"/bug is a show stopper for me, so I installed Edison Email yesterday. I'm traveling right now, so don't have a lot of time, but if I can find a decent alternative solution, then Samsung email is gone. Anyone have thoughts/suggestions on alternative email apps?

[DaleA]

I use my  Samsung S23's email app, but the first poster wrote he had the problem with gmail, yahoo, & hotmail. Could the problem be in the phone software & not the email app.

[MartySSI]

Maybe, although I took that to mean those particular email accounts within his Samsung email app versus separate email apps.

[jeff_s7]

I did yesterday. I'm using the Gmail client for now.

[DaleA]

OK; I didn't think of that. I appreciate an earlier message, suggesting for now, to tap on the address field or subject line. That allows scrolling. I tried it & it worked for me. It's something until a permanent fix is found.