Email scroll lock

[daleyboy692000]

EDIT PROBLEM NOW FIXED THANKS TO SAMUEL953 (SEE HIS POST IN THE COMMENTS.) And here's a copy.

'think I have a fix... Go into Settings, Apps, click on the sort icon and enable "Show system apps". Search for "Android System Webview". When you find the app in the list, click on it and then click on Storage. There you can clear cache and clear data. You may also be able to click on the three dots and also uninstall updates to reset it to factory. Once you've done this restart the phone and the email scroll problem should be resolved. Worked for me.'

Thanks again to Samuel for posting this fix.

So over the last couple of weeks while using the Samsung email app, I'm having issues with what feels like some type of scroll lock.

I can open the app, select which email account I want to read, and can scroll with zero issues, but as soon as I try to reply to an email or compose an email it won't allow me to scroll down the screen.

I've included a screen recording of whats happening, as it will make more sense. Dont worry this is just a spam mail that isnt even using my correct email haha.

Now this happens no matter if its Hotmail, Yahoo or Gmail. 

Am I missing a setting somewhere that switches on some weird scroll lock? I'm just using the standard settings, and havent changed anything.

I have the latest updates and software of one UI8, but ut was also doing this before I updated.

[DarrenAF]

Thank you.  Found clearing the cache and data didnt work for me, but uninstall ingredients the updates fixed it. Cheers.

[DaleA]

Thank you!

[Members_MAeWPkR]

Many, many thanks. 

I had the same issue. 

I just followed your steps and all is back to normal!

Many thanks!

[Tancamb]

It worked at first but had started doing it again. Applied the fix again, but lock back. Tried third time and so far is holding. Has this happened to anyone else?

[jeff_s7]

Me too. It just failed for me. I'm going to do the "fix" again and see how it goes. Seems my worries were well founded about the possibility that the OS might check and reinstall it.

[Cozyhouse2]

I "fixed" mine yesterday but now it's back to not allowing me to scroll. 

[jeff_s7]

EDIT: below worked at first using the dev version, then not. I'll have to go back to the version 96.0.4664.61 and try to shut off updates. Bummer that the dev version didn't work.

===============

I just downloaded "android system webview dev" and "android system webview canary" and tried each of those by changing in Developer Options. The canary version didn't work, but the dev version does. 

 

That printscreen shows Webview Implementation. Click on that in developer mode after having installed Android System Webview Dev from playstore, then select the dev version. See below.

 That dev version appears to work. No idea if it will cause other issues displaying web content in the emails, but so far works.