Email scroll lock

[daleyboy692000]

EDIT PROBLEM NOW FIXED THANKS TO SAMUEL953 (SEE HIS POST IN THE COMMENTS.) And here's a copy.

'think I have a fix... Go into Settings, Apps, click on the sort icon and enable "Show system apps". Search for "Android System Webview". When you find the app in the list, click on it and then click on Storage. There you can clear cache and clear data. You may also be able to click on the three dots and also uninstall updates to reset it to factory. Once you've done this restart the phone and the email scroll problem should be resolved. Worked for me.'

Thanks again to Samuel for posting this fix.

So over the last couple of weeks while using the Samsung email app, I'm having issues with what feels like some type of scroll lock.

I can open the app, select which email account I want to read, and can scroll with zero issues, but as soon as I try to reply to an email or compose an email it won't allow me to scroll down the screen.

I've included a screen recording of whats happening, as it will make more sense. Dont worry this is just a spam mail that isnt even using my correct email haha.

Now this happens no matter if its Hotmail, Yahoo or Gmail. 

Am I missing a setting somewhere that switches on some weird scroll lock? I'm just using the standard settings, and havent changed anything.

I have the latest updates and software of one UI8, but ut was also doing this before I updated.

[jeff_s7]

Thanks for driving the effort. You also rock.  😀

[Yousuf-Marfani]

Thank you so much! It worked for me!!

[Cozyhouse2]

Ugh. Great that this helped several people. This did not fix my scrolling issue. 

I cleared the cache and the data. Restarted phone. I then set up my email accounts again in the Samsung email app and it's still happening.

Bummer.

[Yousuf-Marfani]

Are you sure you uninstall the updates of Android System Webview? There was no need of uninstall email app or reconfigure the email account. Just try one more time it was really frustrating for me also while working from phone

[daleyboy692000]

After clearing the cache. And data, did you then click the 3 dots in the top right and then uninstall updates before you reset? I think you may have done something or missed something, as i didnt have to set up my email accounts again.

[Cozyhouse2]

Thank you Yousuf and Daleyboy!

You're right. I did not uninstall updates after clearing cache. 

Just did a quick test ... scrolling ability has returned!

Thanks everyone.🥰

[daleyboy692000]

Glad you got it sorted. 😊

[Yousuf-Marfani]

Credit go to @daleyboy692000 

[DaleA]

Thank you for passing along the fix.

I have a couple of questions.

1) By resetting updates, will my S23 lose all past updates or can I select the most recent ones?

2) By clearing  all data, will I lose all my past emails?

Thanks

[daleyboy692000]

So I've just checked, and it takes the phone back to one ui7, so I've just updated to one ui8 and the email app is still working perfectly. Also just checked my emails, and I have emails going back years in saved folders, and they are still all there.