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Issus with phone keep turning off

(Topic created on: 23-07-2023 06:48 AM)
9471 Views
lukey92
Apprentice
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Anyone else having problem with the phone keeps turning it self off even with full battery s22 ultra
14 REPLIES 14
MorningBlunt
Troubleshooter
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Is it turning off or restarting? If just going off, I'd contact support.

MB
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nathanw15
Explorer
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It might be an issue with settings or the battery have you used it for a long time?
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lukey92
Apprentice
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It restarts
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lukey92
Apprentice
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I've only had it since November
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lukey92
Apprentice
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When I took it off charge within 5 minutes it restarted
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AndrewL
Moderator
Moderator
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@lukey92: How frequently do you encounter the restarts, and do they happen when you're using a particular app or feature? If you head to Settings > Battery and device care > Auto optimisation > Restart when needed, is this toggled on? If not, you may wish to try uninstalling any apps that you have added to the phone since the issue first occurred, just in case the problem is stemming from an external source. 

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lukey92
Apprentice
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It seems to happen quite alot and it also happens when the phone is not being used or on charge.
I checked the setting you was on about and its off I also tried deleting apps incase it was to do with storage being low but still keeps happening
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Scoobs222
Voyager
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I have this issue, it happened after an update. Very common problem it seems... Planned obsolescence my friend, Google it.
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MorningBlunt
Troubleshooter
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Try turning it on out of interest and see what happens...

MB
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