Restarting Phone

[ryry123]

Lately my phone has been restarting itself if its not connected to earphones it makes a buzzing sound before freezing the screen and turning off . It sometimes shows pixels sometimes doesn't. I've run a diagnostics run on this app but it says it's fine . The battery life is normal and typical . Any suggestions. I bought it second hand of back market . 

[johnz237]

Hi! To be honest, if you can, simply return it. Or pay for a repair/check if it's under warranty. Back market promise a fully working device and thats what you've paid for

[ryry123]

Wow really

[johnz237]

Honestly, yes—if you've only just got it. Back Market also offers its own 1-year warranty.

https://help.backmarket.com/hc/en-gb/articles/360010237699-How-does-the-Back-Market-guarantee-work

I could very much offer suggestions, but at the end of the day, this isn't normal, and you've paid for a working device.

[ryry123]

Yes thank you will do

[johnz237]

Sorry, that's not the best answer, but it's honestly not worth running into these issues again in the future after troubleshooting—plus, you shouldn't have to.

[ryry123]

Yeah understandable

[BandOfBrothers]

Hello 👋 @ryry123 

It does sound like the phone has issues which has been passed onto you. 

Return the phone if you can.