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Anyone else have no signal after update?

(Topic created on: 27-06-2024 07:05 AM)
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carla333
Apprentice
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I updated my phone the day before and now no signal, says either emergency calls only/not registered to network. I've tried everything except a factory reset which I don't want to do as I don't want to lose anything. I know I can back up but will everything including albums go back to how they were once restored? 

My phones just over a year old, well annoyed, I used to be with iPhone and this makes me wish I never made the switch.


57 REPLIES 57
Kara B
Apprentice
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Yes! It happened to my other phone and they also had to fix the antenna! Great information!

Bagh1
First Poster
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Tricky and funny SOLUTION (probably works for someone else too): I updated my S21 yesterday and then no signal/not registered/emergency calls only. Tried all tricks restarting phone, taking sim in out, resetting network, APN reset etc but nothing worked. My wife has A52 and same network so I swapped the sims with her phone. I found that her sim was working good on my phone but my sim was not working in her phone which made me think that the update process must did something to the sim and I may have to replace my sim. After multiple attempts of 'registering on network', my sim started working on wife's phone too so now both sims working. I swapped the sims back and now both sims are working in their phones as they used to. It's strange if the update process affects the sim in some way, or it could be just a technical glitch.

Samsung should provide a solution for this since it's not easy to change your phone once you invest in one phone with all your data.

And at one point I thought that even if I replace my phone, that might be updated too and might have the same issue then where it gonna end, just keep searching and trying different phones around to find the one which is not updated and works on my sim?

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Beckster2011
Apprentice
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4/24/24 UPDATE: I was absolutely DONE.  Traded it in, paid it off 😡, and got a new phone. I did get a $200 credit which is better than nothing. Nothing helped in any of the blogs and Samsung responses.  Samsung is responsible as far as I am concerned because of this KNOWN issue.  As with many of you, my cell access is my home and work and as a nurse, I need emergency access.  Ridiculous update ruined my cell service on both my lines.  I am sorry if you continue to deal with this as I did for over 4 months.  What a relief to have service again!  

 

I have not done a reset.  I am wondering if I should get the antenna fixed like mentioned below.  There was another "update" a few days ago and I am waiting to see if they fixed a bug of some sort.  Regardless, I will have to do something.  When talking on the phone, the reception and cutting in/out is ridiculous.            

Mrtk1
Journeyman
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Service replaced the motherboard yesterday under warranty and the issue seems fixed so far....

Bre32
Apprentice
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I followed someone's advice in here that I saw last week! I went to my local cell phone repair shop and told them about the antenna replacement.  They did that. It worked for a little bit and stopped again. They looked at it again then replaced the charging port and my sim tray just in case. It worked. And it's been a few days since. So hopefully it continues to work. My warranty was up but overall I paid $120 to fix it. 

Ashish1990
Apprentice
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Hi All,

I know its very frustrating , coz this is a firmware update issue which we are facing. I faced this issue twice one after oct 2022 patch update and another after oct 2023 patch update. None of solutions above has helped me. I even tried downgrading my software myself which was a risk but trust me i am really frustrated and i had to take that step. Its working fine it seems but still sometimes i am losing my network but its lot better than where I was. I would not suggest this to anyone since it can break your phone. Samsumg people will not downgrade their software.
I hope i was of some help to the group.
Just a Person
Apprentice
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Thank you for the suggestions, unfortunately none of them worked.  Wi-Fi calling is the only way the phone will work.  Once you are out of the house, the phone is quite useless. 

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Just a Person
Apprentice
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Thank you for this post, off to UbreakIfix and see if this solves the issue. 

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s22 ultrab
Journeyman
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I am having same problem with my s22 ultra after June 2024 updating. i put my sim in my wife's iphone and it shows good network. i can make a call. but when i insert same sim in my s22 ultra, there is no network and i cannot make calls. this clearly shows the problem is my s22 ultra phone. can Samsung please fix it.

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Bre32
Apprentice
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I followed someone's advice in here that I saw last week! I went to my local cell phone repair shop and told them about the antenna replacement. They did that. It worked for a little bit and stopped again. They looked at it again then replaced the charging port and my sim tray just in case. It worked. And it's been a few days since. So hopefully it continues to work. My warranty was up but overall I paid $120 to fix it. 

 

Update: it's still working 

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