23-07-2019 01:18 PM
HW-MS550 is connected to QE75Q6FNAT and was working ok, connected by HDMI arc. Yesterday all power to house was turned off, on reinstating power I found that TV worked fine using its own speaker but the soundar was in D.IN source and will not move to any other source. Tried power on off etc , removed all cables to soundbar and held down various buttons on remote, held in + and - on side of soundbar , new HDMI cable...... nothing seems able to move soundbar to different source, just stuck on D.IN. Any help greatly appreciated!
14-06-2020 10:29 AM - last edited 07-07-2020 10:41 PM
14-06-2020 11:30 AM
Thanks - I've tried everything but I haven't tried unplugging just the TV so will give that a go.
14-06-2020 12:31 PM
14-06-2020 12:36 PM
14-06-2020 12:41 PM
31-10-2021 12:21 PM
My soundbar got stuck in D.IN and what fixed it for me was a setting on my LG television. I had to turn on HDMI SIMPLINK (HDMI - CEC) and that fixed the issue for me. He is what LG says this does:
SIMPLINK is a function that allows you to use the TV remote control to control the basic functions of connected HDMI devices. For example, with the LG TV remote control you can control a connected Blu-Ray player: play, pause, fast reverse, etc. Simplink uses the HDMI-CEC (Consumer Electronics Control) standard, with which the device to be controlled must be compatible. In this case, you can use the device even if of a different manufacturer. The HDMI cable must also be of the HDMI-CEC type. Verification in the specifications.
30-11-2021 02:41 PM
Hey out there!
I went searching google for the answers to the DJN problem and ended up here. Just thought I'd share what helped me! I did unplug my TV and plug it back in but the code started showing up when i plugged my blueray player in which also plugs in via HDMI. Literally as soon as I unplugged the DVD player it worked again. So yeah for me that was the problem even though now apparently I cant use the sound bar when im watching a DVD but yeah! Hope this helps atleast one person! Cheers 🍻
06-02-2022 10:35 PM
My solution was to plug in the HDMI into the soundbar’s HDMI Out (TV-Arc) plug-in instead of the HDMI In.
I had the same issue until I tried this.
14-03-2023 09:35 AM
Hello, I also have a Samsung HW-J7500 soundbar and I have the same problem. Can you help me with the phone or email of the engineer who solved your problem, or which circuit was faulty. Thank you very much!