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Original topic:

Q990C does not work in eARC mode

(Topic created on: 22-11-2023 11:31 PM)
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axwellpl
Student
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Good afternoon,

I have a Samsung HW-Q990C connected to the LG TV OLED77B23L. Standard communication through ARC mode works, but after enabling eARC mode on the TV, devices get stuck in a loop. The sound is played alternately by the TV and Soundbar.

  • I use the original cable that came with the soundbar, but I also tested other cables and it didn't help
  • I use eARC ports in both devices
  • I have the latest firmware on both devices
  • I called LG service. They replaced the motherboard in my TV, but it didn't change anything

 

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MBNL
Journeyman
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Having a similar problem to yours and there are quite some posts on here with similar issues unfortunately. Really hoping samsung comes with a fix soon because expensive devices like this should just work! 

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